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Adidas America Manager Order Management & fulfillment - Ecommerce in Bogota, Colombia

Manager Order Management & fulfillment - Ecommerce

Purpose & Relevance for the Organization:

As a Manager in Order Management & Fulfillment at adidas ecommerce channel you are responsible for specific business processes affecting key stakeholders in global, regional and local environments. Your task is to drive standardization and continuous improvement of assigned processes in collaboration with markets and other business stakeholders. Driving best practices, success criteria and contributing to a culture of operational excellence are just a few of the key activities that will be expected from this role. Additionally, you will be the key interface for local business stakeholders and markets affected by the processes within your area of responsibility.

Key Responsibilities:

  • Responsible for effective management and support of day to day technical order processing operations and interactions of our digital platforms which includes Salesforce, CommerceCloud, SAP AFS, and IBM Sterling, guarantying that eCom orders are all processed, invoiced and arrived to adidas group consumers, focusing on Customer Satisfaction and NPS

  • Manage the operational activities and resources related to fulfillment by closely monitoring the performance of the Central Distribution Centre (CDC) the carriers, marketplaces and related systems.

  • Work with distribution center and omnichannel teams to support and monitor fulfillment processes and provide data analysis as requested

  • Be on top of business insights (i.e. service analysis) and industry trends and act as a key contributor in improvements and enhancements that serve the customer experience in the delivery service that adidas provides including the return process.

  • Support operationally focused projects from a technical feasibility standpoint throughout implementations/go-lives/sustain phases for LAM countries

  • Drive and support project implementations or upgrades by performing testing on backend system related topics like omnichannel, OMS, app development & partner program implementations for both adidas and Reebok brands.

  • Identify interdependencies with other functional areas and solve issues proactively.

  • Conduct continuous analysis and monitoring of transactions, fulfillment processes and inbound/outbound order flow.

  • Support Customer/Legal/Fiscal information requests from law enforcement authorities in alignment with legal and data protection departments

  • Create a supportive work environment in which employees are coached, trained and provided with career opportunities through development.

  • Be the key operational center of excellence

Key Relationships:

  • Customer Service Teams

  • Operations & Services Team

  • Digital Analytics teams

  • adidas LAM Markets

  • Global IT and projects teams

  • Local LAM warehouse teams

  • Local LAM Finance/Tax teams

  • Regional DTC & DPC teams

Knowledge, Skills and Abilities:

  • Experience and knowledge of ecommerce business is a MUST

  • Strong problem solving and analytical skills

  • Advanced understanding of IT

  • Basic leadership skills are required

  • Solutions-oriented approach

  • Strong MS office skills, with an emphasis on Excel

  • Strong interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently across departments with various levels of management

  • Fluent in English (written and spoken)

  • Ability to be detail oriented and manage multiple priorities under tight timelines

  • Ability to quickly adapt to changing business processes and business partners

  • Aptitude for learning new software applications

  • Preferably with knowledge of SAP, IBM Sterling, WMS and epayments environment.

Requisite Education and Experience / Minimum Qualifications:

  • University degree preferred

  • 3-5 years of experience in eCommerce, Supply chain management, project management knowledge and experience.

  • Industry specific experience preferred.

At adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game. We foster the athlete‘s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture – the 3Cs: CONFIDENCE, COLLABORATION and CREATIVITY.

  • CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning – it helps us improve.

  • COLLABORATION . Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.

  • Being the best sports company in the world takes CREATIVITY . No great athlete succeeds by copying their predecessors’ training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Manager Order Management & fulfillment - Ecommerce

Brand: adidas

Location: Bogota

TEAM: Digital

State: CUN

Country/Region: CO

Contract Type: Full time

Number: 338068

Date: Jun 10, 2021

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