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Northern Light Health Patient Service Representative in Blue Hill, Maine

Job Description Northern Light Blue Hill Hospital Department: PPC - BHFM Position is located: Blue Hill Clinic Work Type: Temporary Full Time FTE: 1.000000 Work Schedule: 8:00am-5:00pm This position supports the Blue Hill COVID Tent Summary: Maintaining high level of skill of proper documentation in electronic medical record. Greeting and welcoming all patients. Managing all encounters and pertinent consents/forms and preparing 24 hours in advance for the next business day. Performing reminder calls within 24 hours to patients regarding their appointment date/time, confirming that the patient has pre-registered, or facilitating pre-registration if needed.. Executing excellence in customer service. Responsibilities: • Dresses appropriately • Ensures appointment descriptions are clear and appropriate • Treat people with respect • Acknowledge concerns • Work together to remove departmental boundaries • Maintains confidentiality of all patient, donor and employee information. • Demonstrates high level customer service • Promotes Schedule Access • Offers Map applications to patients that may benefit for financial assistance • Performs reminder calls for the next day patients, 24 hours in advance • Provides patients with education and access to portal • Utilizes EMR to route patient calls • Works Collaboratively with Peers • Treats patient and community members with courtesy, fairly, ethically • Be a problem solver and follow issues to resolution • Behave in a manner that makes you approachable • Providers patients with education and access to portal • Participated in quality control/performance improvement activities. • Observes safety rules/regulations/policies and procedures. • Proper use of BHMH property and equipment. • Maintaining medical records through scanning and HIM • Returns calls/messages within one business day • Use appropriate hand hygiene • Reminder calls to patients 24/48 hours in advance • Participation in PCMH/ACO/MU measures. • Proper use of BHMH property and equipment • Point of Care collections at time of service • Encounter reconciliation sent to billing daily • Balance cash box at end of day, verifies payments and records on the receipt sheet and forwards to billing office • Encounter form management, correct PCP, Pharm, DOS Competencies and skills: Essential: * Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. * Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. * No previous experience required. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . * Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details. Education: + High School diploma or equivalent required + One year of secretarial/customer service experience required. + Minimum knowledge, skills and abilities required include:Customer Service, Typing, Medical Terminology and Computer skills. Working conditions: * Potential exposure to abusive and/or aggressive people. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Continuous sitting. * Continuous standing. * Continuous walking. Position Patient Service Representative Location US:ME:Blue Hill Req ID 744

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