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Cigna Automation Business Analyst (Sr Advisor) in Bloomfield, Connecticut

Service Operations Automation Center of Excellence [SOA CoE] is responsible to identify, prioritize, assess and evaluate of automation opportunities across customer, client and provider to meet the organizational goal. This role will be responsible for conducting analysis to represent current state of the business and determine the potential of leveraging Robotics Process, Robotics desktop automation, Cognitive capabilities by doing due diligence with with various application groups and our technology counterparts – Office of Intelligence Automation[OIA]. This role will be required to collaborate with product, technology, and business partners’ to challenge as a champion and with all the supporting data points to gains the required support from rest of the organization. Success of automation will be measured by operational efficiencies through elimination of unnecessary manual or high-risk work, and increased return on investment, increase in Operational savings and reducing total cost of care.


  • The Business Analyst will play a crucial role in ongoing and future RPA and RDA based programs and applications for business processes working under the guidance and direction of Automation Process, Rule champion.

  • Gain an understanding of our standards, workflows, and technologies to suggest approaches to optimize automation of each possible operational process.

  • Craft functional design specifications for attended and unattended automation projects and document business requirements from project stakeholders, business managers, and end users.

  • Identify and document test data, test cases and test success/failure criteria for supported automations.

  • Analyze processes, identify automation opportunities, define RPA value proposition.

  • Gather the required information to complete a feasibility analysis.

  • Conduct RPA High Level Assessments and develop RPA solution proposal focusing on scalability and extensibility.

  • Work with the Delivery Managers and coordinate project related artifacts for Solution Delivery.

  • Assist with developing detailed “As Is” Process Description - PDD (Process Design Document), assist with DFDs, Rules and BRDs for process automation.

  • Participate in setting definition of test conditions and scenarios that contribute in developing accurate and complete test plans.

  • Document Robotics, Application development, Maintenance and Changes based on Rules and Data.

  • Assist and collaborate with test procedures and scenarios for UAT phases.

  • Maintain a strict adherence to departmental standards related to development documentation, artifacts and requirements.


  • BA/BS degree in the related field.

  • 5 years’ experience creating and completing process documentation, workflow, process maps, DFDs.

  • Understanding of healthcare insurance organization.

  • RPA associate certification is desirable.

  • Strong and demonstrated analytical and problem solving skills

  • Excellent verbal and written communications skills

  • Genuine desire to learn

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.