Mitie Corporate Receptionist - Full Time in Birmingham, United Kingdom
Main duties • Maintain a professional reception service to all guests and colleagues on site, greeting in a professional, friendly and courteous manor at all times • Record visitor details and issue relevant passes following the correct process • Manage telephone calls, ensuring a professional and helpful service throughout • Manage the meeting room diary arranging all requirements beforehand • Set up meeting rooms with hospitatlity equipment • Sorting and distributing of incoming and outgoing post including courier bookings • Arrange taxis • Observe the standard of cleanliness and surroundings throughout reception and the office areas, reporting issues and concerns as and when required • Carry out any reasonable management requests Health and Safety • Ensure a safe and healthy working environment is available for yourself and fellow team members to perform their/your duties • Be aware of and identify any Health and Safety risk areas and report accordingly to your line manager Essential Experience / Abilities • Excellent communication skills and exceptional attention to detail • Immaculate personal presentation endorsing the Mitie Client Services five star image • Proven experience and understanding of an exceptional Customer Service delivery • Excellent time management and organisational skills • Pro active, flexible and can-do attitude • The ability to handle complaints and difficult situations in a patient, calm and effective way • Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills • Clear, confident communication skills • Team player • Be innovative, identifying improvements and smarter ways of working General • This role requires a minimum of 40 hours per week , between the hours of 7am-6.00pm. However, to meet business needs and client requests, flexibility should be available to work hours necessary to ensure completion of objectives and performance standards. • Exceptional customer services experience in reception, switchboard, room booking and hospitality service. • Strong communication skills (verbal, listening and writing) • Effectively use computers and software packages such as MS Outlook, Word, Excel and Powerpoint. Experience with Condeco would be an asset. • The ability to interact confidently with all levels of business and guests. • Desired Educated to A level (or equivalent) standard. • Exceptional customer focus This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.