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Thermo Fisher Scientific Global ITO (Inquiry to Order) Process Leader in Birmingham, Alabama

Lead and establish Quality mindset across ITO teams changing way we work to methodical PPI/Six Sigma approach. Train, mentor and certify team members.

Coordinate with Sales, BU on supporting new Winning in Analytical Science segment drafting requirements on O2C (Order to Cash) cycle for competitive advantage. Develop process improvement projects to drive capabilities to scale.

Redesign Order Management process into scalable, cost efficient no touch, low touch, high touch process for Amer & EMEA poles. Translate learnings to China, APJ.

Lead FMEA process across entire Q2C OTR cycle, facilitate leadership review and drive project completion for notable mistake proofing and process improvement

Specific deliverables:

  • Create 'virtual' Order Management factories, transform into efficient no touch, low touch, high touch support model for both Amer & EMEA

  • Streamline cycle, introduce process design and automation to create pooled model that can scale with growth

  • Develop and drive new customer segment performance standards enabling us to win & scale in new Analytical Science segment

  • Provide PMO Project Management for large, complex, multi-function/pole projects to ensure success meeting aggressive timelines

  • Coordinate and assist teams with implementation, execution of projects and SUSTAINABILITY for lasting change.

  • Own FMEA process and Comm Ops Leadership Review mechanism. Drive root cause analysis and mistake proofing across entire OTR cycle. Coordinate Deal Facilitation to drive feedback loops back into FMEA and communicate with sales team.

  • Coordinate with other AIG divisions to coordinate similar work and drive cost efficiencies and improved CX across all workstreams (Project Quattro)

  • Bring quality mindset to teams with process rigor, R&R, performance monitoring within control limits (Six Sigma/PPI/Lean)


Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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