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Marriott Franchised General Manager in Birmingham, Alabama

Job Number 21059207

Job Category Brand Management

Location Elyton Hotel Autograph Collection, 1928 1st Avenue North, Birmingham, Alabama, United States VIEW ON MAP (https://www.google.com/maps?q=Elyton+Hotel+Autograph+Collection%2C1928+1st+Avenue+North%2CBirmingham%2CAlabama%2CUS)

Brand Autograph Collection Hotels

Schedule Full-Time

Relocation? Y

Position Type Management

Located Remotely? N

Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Additional Information: This hotel is owned and operated by an independent franchisee, Ascent Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

POSITION PURPOSE:

The General Manager position is responsible for managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.; responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance; oversee service quality, operational efficiency, guest satisfaction, and standard compliance. The General Manager will serve as the primary liaison with hotel owners and corporate entities.

ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)

  • Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.

  • Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.

  • Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff

  • Involved in community and/or government affairs.

  • Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.

  • Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.

  • Ensure outstanding guest service and the adherence to all brand standards.

  • Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.

  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

  • Comply with all corporate accounting procedures.

  • Prepare and submit on a timely basis operational results/reports to corporate office/owners.

  • Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.

  • Conducts daily Huddle to include all employee

  • Holds weekly Leadership meetings with agenda

  • Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.

  • Monitors performance, develops and guides Employees in career paths

  • Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.

  • Aggressively reduce accidents, and minimize worker's compensation and unemployment claims

  • Remain highly visible and be readily available for guests at all times.

  • Take initiative to offer assistance or answer questions throughout the hotel.

  • Thoroughly understand and implement the Brand service culture.

  • Adheres to action plans and budget concepts (revenues, costs, etc.)

  • Safeguard the realization, tracing and adjustment of deviations

  • Develops actions for improvement and costs savings

  • Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees

  • Available to work front desk shifts as needed (min 2 days) when running below 30%

  • Involvement and follow up on all guest complaints, incidents and accidents

  • Maintain contacts with public authorities in regards to licensing

  • Attend monthly department employee meetings whenever possible.

  • Perform other duties as required

  • Provides a professional image at all times through appearance and dress

JOB REQUIREMENTS

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.

  • Excellent written and verbal communication and interpersonal skills

  • Well organized and detail-oriented

  • Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.

  • Ability to multi-task

  • Must be able to effectively lead and motivate a team.

  • Proficiency in Microsoft Office applications

  • Previous Sales experience preferred

  • Must have a valid driver’s license and be able to operate a vehicle to meet with clients.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee occasionally works near moving mechanical parts.

  • The noise level in the work environment is usually moderate, but could become loud from time to time.

This company is an equal opportunity employer.

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