Childrens Hospital of Birmingham Desktop Support Specialist III in Birmingham, Alabama
The Desktop Support Specialist III will manage and service a large scale of endpoint devices such as desktops, laptops, and VDI devices and will participate in the recommendation, ordering, and testing of future software/hardware to increase productivity. The individual in this position will be responsible for application packaging and must be able to understand and implement endpoint user controls for many devices using group policies and be proficient in several management consoles essential for desktop troubleshooting and management. The individual in this position must be highly motivated, a self-starter, organized, able to multi-task, and able to work in a fast-paced IT environment. A high level of technical problem-solving skills, strong customer service skills, excellent verbal and written skills, the ability to work well with team members and customers throughout the organization is required. Being on-call periodically and assisting with mid to major go-lives and system upgrades after regular business hours will be required.
Bachelor of Science (Computer Science) or related field required or a valid combination of education/experience/certification in lieu of degree will be considered.
5 years of experience in desktop/laptop system imaging (Windows 7 and greater)
5 years of experience troubleshooting Microsoft Office 365 and earlier versions
5 years of experience with Microsoft Virtualization Application and other application packing tools
5 years of working in a large corporate enterprise environment is a plus
5 years of experience with apple and android devices/OS is a plus
Experience working in a Healthcare/Hospital setting is a plus
Licensures, Certifications, and/or Registries
VCA (VMWare Certified Associate) preferred
Microsoft Certified Professional (MCP) preferred
CompTIA A+ Certification preferred
Desktop Support Technician Certification preferred