Stockman Bank of Montana CASH MANAGEMENT ASSISTANT in Billings, Montana
Our people, philosophy and the way we do business have positioned Stockman Bank as Montana’s premier financial center for business leaders, agriculture operators, commercial developers and real estate owners. We are a Montana-born company, built on Montana values, focused on creating long-standing relationships through integrity, expertise and results. Our offices are locally managed and community-oriented, allowing us to best serve our customers. Our workforce is well trained and competent, and our work environment encourages productivity, personal growth and job satisfaction.
Position General Responsibilities:
The Cash Management Assistant position provides support to Stockman Bank’s cash management services by performing the maintenance, input and monitoring functions, co-ordinate technology and operations solutions for cash management specialists and clients, support cash management specialists in the branches, answer branch and client questions and trouble-shoot problems and assist with the development and implementation of new cash management services.
A Cash Management Assistant has a good understanding of business internet banking, cash management services including merchant capture, multifactor authentication methods and other electronic business banking solutions from both the customer and operational perspective.
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
Strong commitment to providing exceptional customer service
Ability to organize and prioritize tasks, and projects
Attention to detail
Strong written and verbal communications skills
Microsoft Office proficiency (Word, Excel, Outlook)
High School diploma or equivalency
Previous Bank cash management, operations and/or technology experience
1-2 years previous financial institution/customer service experience
Previous experience using ITI Software Program.
Dimension of Job:
This position is responsible for supporting the cash management services daily operations of with an emphasis on system input and maintenance and supporting the cash management specialists with customer interaction.
This position needs to understand how Stockman Bank of Montana’s electronic business banking services function including internet business banking, business e-solutions and related cash management services. This position requires an understanding of the technical and practical aspects of the cash management services offered by Stockman Bank and be able to offer workable solutions to questions and issues brought forward by the cash management specialists and clients. This individual will work closely with technology, central operations, branch operations and market cash management specialists
Position Specific Responsibilities, Duties and Competencies
Cash Management Onboarding
New client record setup in Cash Management
Cash Management file maintenance review
Maintain, scan and index client files and documentation
Assure Cash Management agreements, forms and other documents are on file as necessary/required prior to account set up (ie contracts; agreements etc) and follow up with branches and customers as necessary
Coordinate with Technology, central and branch operations on cash management account set up and maintenance
Cash Management Call Center
Troubleshoot and resolve customer issues with cash management services and other supporting services
Assist new clients through the log in process and familiarize new clients with the functions within eBiz access
Assist in the resolution of customer issues in all electronic business banking channels in cooperation with branches
ACH Reconciliation/SCO Customer reconciliation
Provide assistance for ACH file processing questions
Review and approve ACH files as required
Balance the eBiz ACH customer files and send to the FED
Review and process exceeds for ACH customers
Process NOCs to ACH originating customers
Review transactions for ACH customers and record any anomalies
Balance overnight SCO deposits for customers with technology every morning
Review and assist with customer SCO deposit information regarding their SCO deposits
Lockbox Reconciliationa. Create and submit deposits on behalf of customers b. Provide documentation to lockbox customers regarding deposits c. Follow policy and procedures for due diligence of checks
Any other duties assigned
Assist Cash Management Officer with special projects as needed.
Maintain a working knowledge of Bank's written policies and procedures that apply to and concern this position’s area of responsibility, including general regulations such as the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and various other Federal and State regulations as they apply.
Maintain a courteous and professional relationship with customers and branch employees.
Physical and Mental Demands (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Occasionally = 0-33% of shift Frequently = 34-66% of shift Constantly = 67-100% of shift
Constant lifting/carrying up to 10 lbs. Constantly required to sit, hear, talk, write, read, keyboard/computer entry, reach, stretch, work under time constraints with needed ability for task management flexibility and to perform routine duties with attention for details. Constant abilities used/required on the job are mathematics, memory, reasoning, estimating, problem-solving and exercising judgment.
Frequently lift and/or move up to 25 pounds.
Occasionally stand, walk, stoop, kneel, crouch, climb (up ladders, etc.), balance (to reach items) or crawl.
Infrequently drive a car or work extended hours.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment (The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Constantly works with others, around others and with customers and the public. Constantly works indoors, in confined areas and is exposed to the risk of electrical shock.
Frequently works around noise (moderate level). The employee must have the ability to focus on tasks and customers while hearing printer/copier machines, conversations of others, music, phones etc., in a confined area.
Infrequently the employee works alone and also works near moving objects. The employee is also infrequently exposed to outdoor weather conditions.
Company Functions and Expectations:
- Technical Knowledge
Has the technical knowledge and analytical skills to fulfill job duties in a positive manner. Keeps abreast of new and changing developments in industry/field especially as it pertains to the individual’s position. Has the ability to analyze situation and react accordingly.
Expresses information/thoughts clearly and concisely in both written and verbal form. Keeps communication channels open with subordinates and supervisors. Responds promptly to calls or inquiries in a courteous and professional manner. Communication is effective and efficient.
Establishes priorities, sets goals and meets deadlines in an accurate and efficient manner. Organizes overall workflow and working area. Quickly identifies problems, makes timely decisions and notifies affected personnel. Plans effectively to ensure timely completion of duties.
- Team Work/Professionalism
Is willing to assist others to ensure deadlines are met. Provides assistance to less experienced personnel when needed. Informs appropriate personnel of significant issues in a timely manner. Works well in group environment and with supervisor.
Models professionalism by addressing others with appropriate actions and appearance within professional boundaries.
- Customer Service Culture
Employees will strive for outstanding, professional and courteous service to our customers and anyone who visits our facility.