Cedars-Sinai Senior Patient Service Representative - THO in Beverly Hills, California
Every Skill, EveryEffort, Everything We Have
Are you passionate
about helping people? Do you want to make a difference in people’s lives?
Do you want to be a
part of something greater? To get exposure to many different disciplines while
making a positive impact on the lives of a diverse patient population? At
Cedars-Sinai you'll learn from dedicated healthcare professionals every single
day and use state-of-the-art facilities to do something incredible – for
yourself and for others. You will support the physicians and nursing staff in
the delivery of health care by performing a variety of medically related tasks.
As a member of the
patient care team and the primary point of patient contact, the Senior Patient
Service Representative is responsible for positive patient relations, proper
telephone communication, appointment scheduling, patient registration, as well
as payment and co-payment collection. This position also performs routine
duties associated with the collection and maintenance of current patient
demographics and insurance information.
The Senior Patient
Service Representative is able to independently perform these responsibilities
based on the standard work for their department with minimal supervision.
Job Duties and
Check-inand out patients and collect co-payments/give receipts/reconcile payments;verifies that patient demographic and insurance information is correct inCS-Link
Scheduleappointments, complete patient registration, collect patient payments andto provide a high level of patient service
Identifiesopportunities for improvement within CS Link and department workflows
Asliaison coordinates administrative support activities including facilitiesmanagement, patient billing, utilization management, quality management,risk management, human resources, and payroll; ability to establish andmaintain relationships with peers, physicians, patients and otherdepartments
Coordinatescommunication between patients, family members, medical staff,administrative staff, insurance plans, and other departments
Managesphysician master schedules and organize all schedule changes asinstructed; handle patient/provider correspondence as instructed
Processand track referrals and authorizations for various insurance types
Managespatient care flow and assist with monitoring CS-Link message pools andstandard work
Explainspolicies, procedures, or services to patients using administrativeknowledge
Activelyparticipates in daily huddles and staff meetings with topics andpresentations to promote positive and effective team work
HighSchool Diploma and/or GED required
AssociatesDegree/College Diploma preferred
3years of experience working as a Patient Service Representative in anoutpatient medical office setting required
5years of experience working as a Patient Service Representative in anoutpatient medical office setting preferred
Demonstrateslevel of expertise in medical insurance, referral process and benefitsplans
Preferexperience with CS-Link/Epic Healthcare
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.