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IBM SAP Organizational Change Management (OCM) Managing Lead in Bethesda, Maryland

Introduction

As a Lead Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Your Role and Responsibilities

As a Transformation and Organizational Change Management (OCM) Managing Lead, you will drive change and learning activities to help clients create the enterprise of the future and realize benefits from large technology programs. Expectations include defining overall OCM strategy and leading delivery efforts for each facet of OCM, including Executive Alignment, Stakeholder Analysis and Communication, Change Impacts identification and management, Journey Mapping, Readiness Assessments, Organization/Operating Model Alignment, Job-Role Mapping, End User Training strategy/material development/train the trainer, User Adoption tracking and management, and Value Realization. The key aspect of this role is to provide Change Management and Training/Learning expertise and leadership to support the people side of change. Applying IBM’s OCM methodology combined with consulting skills, industry and business knowledge, process best practices, measurements and tools to analyze organizational change issues, you will drive solutions that transform our clients’ business. In addition to delivering OCM services, the Associate Partner also carries sales targets and is expected to support RFP responses, participate in orals presentations to prospective clients, and lead or oversee project staffing and start up.

Duties and Responsibilities:

  • Work with Partners in pipeline development and sales activities for Enterprise Applications projects

  • Mentor younger staff toward skill development and career progression

  • Facilitate Executive Alignment workshops to clarify business transformation vision and scope, case for change, and program governance model

  • Define, develop, and drive the execution of the overall OCM strategies based on the business transformation program vision

  • Identify and analyze, develop the management plans, and facilitate on-going engagement for Stakeholders

  • Develop the overall Communication strategy and plan to include creating and delivery of internal and external communications, messages and supporting materials

  • Develop support networks (e.g. Change Agent Network, Super User Network, etc.), roles and responsibilities, and timeline to support program activities (as needed)

  • Facilitate Organization Alignment/Design as well as end user to role mapping activities (as applicable) to support process and organizational changes

  • Conduct Change Impact and Readiness assessments to identify key changes or readiness gaps that will impact the organization; and develop and execute change management activities to support the transition

  • Define and manage the execution of Training Strategies and Plans (to include training delivery plan and methods, environments, tools, approval cadence, logistics, and scheduling).

  • Manage the creation and maintenance of all program-related training materials, Train-the-Trainer approach, training schedule development, training metrics and measurement approach, training environment management

  • Credibility and ability to interact with and influence all levels of the organization

You will drive the required organizational change given the understanding of the culture.

We bring our global industrial-strength Application Management capabilities, modernized for a cloud world, together with our world-class cloud and mobile-powered Enterprise Application and Systems Integration skills. The integration of DevOps Innovation Services and Agile practices, along with IBM Design Thinking and a world of talent, enables us to deliver continuous innovation with speed, quality, and at the cost point required to keep clients at the top of their game.

Additional Responsibilities and Requirements for Success:

  • Help rebuild IBM's EA training practice to support anticipated demand for S/4HANA projects

  • Define and execute methodologies and tools that enable OCM practitioners to be more versatile and able to support training activities when required

  • Provide supervision and guidance to practitioners as they develop their training skills

  • Act as an advisor on multiple accounts to help ensure quality and consistency of delivery

  • Possess an advanced understanding of OCM practices to enable independent participation during client sales efforts (including orals) to present change and learning methodologies, benefits, tools, experiences, etc.

  • Must be capable of assuming the role of both OCM and Training lead during client delivery on select projects.

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Required Technical and Professional Expertise

  • At least 5 years of combined experience in OCM and Training

  • At least 4 years providing OCM solutions in support of Enterprise Applications programs (SAP, Oracle, Microsoft, etc.)

  • Knowledge of Agile and Design Thinking Methodologies

  • Large organization change management program leadership experience

  • Knowledge of web-based training development solutions and application of adult learning principles

Preferred Technical and Professional Expertise

  • At least 10 years of combined experience in OCM and Training

  • At least 3 years experience with Agile and Design Thinking Methodologies

  • Bachelor's degree, in Business, Learning, Communications, Organization Behavior, Organization Development, or similar field (master’s degree preferred)

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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