Cognizant Technology Solutions IBM ODM/ BPM in Bentonville, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/ada/r/jobs/2639624 Job Summary: n n
Cognizant Technology Solutions is looking for candidate with IBM ODM, IBM BPM experience. Candidate should have hands on experience with 6 years of strong experience Information technology.
nLocation: Bentonville, AR n n
Duration: Full Time only - "Cognizant will not sponsor H1B or other US work Authorization for this role.?
+ Candidate should have 6+years of experience.
+ Troubleshoot and resolve issues with Global Foundation and CA-HR applications. Issues are reported through multiple channels like incidents in Service now/Email/Chat/In-Person or Call. Need basic knowledge of technologies like IBM BPM, IBM ODM, IBM Data power, Java, .Net, and SQL.
+ Work with client teams to walk through steps to help them resolve their technical problems. Mostly related with governance flows, reports, and access and application usage.
+ Work on configuration requests raised through JIRA, configurations to be updated in all environments (DEV/QA/PROD). Configuration changes to be updated in BPM, DB2, ODM or SAP as applicable.
+ Proactively monitor and analyze records and logs to spot underlying trends and potential issues. Need to check Kibana, Stronghold and Dotnet logs to track and fix issues.
+ Coordinate with EAI/SAP/Mainframe/APIM/Sail point/Captiva/Workday teams for any QA or PROD related issues and clarifications.
+ Coordinate with offshore and client teams in different time zones to have 24/7 support for the application in all market regions (NA, LATAM, ASIA, UK).
+ Create daily/weekly/monthly reports on overall issues and support activities to be presented with Client leadership.
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Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 75 development and delivery centers worldwide and approximately 187,400 employees as of June 30, 2014, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500, and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
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