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Accenture Network Infrastructure SW/Application Tech Support Practitioner in Bengaluru, India

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role : SW/Application Tech Support Practitioner

  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 10

  • Work Experience : 4-6 years

  • Work Location : Bengaluru

  • Must Have Skills :Network Infrastructure

  • Good To Have Skills :Python Scripting

  • Job Requirements :

  • Key Responsibilities : - Architect solutions for business requirements involving advanced networks performance management, VoIP and converged technologies

  • IT system/architecture requirements including development of fault and performance management policies and automation rules
  • Support standard and custom product development initiatives and network management device and application certifications for Managed Services solutions and customers
  • Create and support delivery documentation

  • Technical Experience : - BS or BA in Engineering or Computer Science or equivalent

  • 2-6 years in experience in a solution-oriented technical design and engineering role, with an emphasis on advanced networks, and convergence solutions Data and IP Services MPLS, VoIP, VPN, IP PBX
  • Current and valid industry certifications in one or more of the following: 1 Cisco - CCIE RS or Data Center LAB Certified

  • Professional Attributes : - Strong commitment to accuracy and a high level of attention to detail

  • Performs well under pressure to meet deadlines
  • Accepts responsibility, is self-motivated and accountable for achieving implementation
  • Strong organizational and prioritization skills to manage multiple orders and customer

  • Educational Qualification : - BS or BA in Engineering or Computer Science or equivalent

  • Excellent customer facing skills

  • Additional Information : - Managed Network Services LAN, WAN, WLAN, Managed IP PBX

  • Ability to create and review technical

15 years of full time education