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Hyatt Front Desk Agent at Sunriver Resort in BEND, Oregon

Description:

The Front Desk Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for guest registration, room assignments and key control responsibilities. The Front Desk Agent will maintain the AAA Four Diamond standards.

ESSENTIAL JOB FUNCTIONS:

  • Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest

  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

  • Follows proper check-in procedures

  • Registers guests into computer system, verifying registration, address and credit information

  • Accepts payment for guests’ accountants both at the time of registration and check out

  • Follows set procedures on posting, charges, cashing checks, safe deposits and refunds

  • Maintains accurate records of room availability

  • Be knowledgeable of all tours/groups

  • Responsible for key control

  • Completes appropriate front office reports

  • Resolves problems arising from guest complaints and provides prompt follow-up

  • Works closely with Housekeeping, Engineering, Sales and Conventions to ensure exceptional guest satisfaction

  • Attends appropriate resort, division and department meetings

  • Assures guest service standards are being applied by all guest services team

  • Assists with maintaining a strong morale and spirit throughout the guest services team

  • Maintains records for all VIPs, special requests, etc.

  • Maintains an up to date working knowledge of all resort amenities as well as any special events

  • Familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately and creatively

  • Makes dining , tour and activity reservations for guests

  • Accepts incoming guest correspondence and transmits appropriately

Qualifications:

EXPERIENCE& EDUCATION:

  • High school diploma or equivalent

  • Prior hospitality experience preferred

  • At least one year customer service experience preferred

JOBREQUIRMENTS:

  • Must be a United States citizen or possess a valid work permit

  • Must have excellent phone etiquette

  • Must be able to read, write and speak English

  • Must have strong computer skills

  • Must have strong working knowledge of Microsoft Office programs

Primary Location: US-Oregon-Sunriver

Organization: Sunriver Resort

Pay Basis: Hourly

Job Level: Seasonal

Job: Front Office

Req ID: SUN000489

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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