Aston Carter Customer Service Representative in Belleville, Michigan
A third party logistics company has customer service/coordinator openings! The current openings are across all teams there in their operations center. All departments have very similar responsibilities, and just handle a different part of the customer service and logistics process.
Openings are on 2nd (3p-11p) or 3rd (11p-7a) shift. $1.50/hour shift premium after 6pm and $100 referral bonuses!!
Responsibilities will include speaking with current customers when they have needs for shipping items. The role of this person is to work with that customer to figure out the fastest and cheapest way for the items to be shipped that the customer is needing shipped. For example, if they tell this person they need XYZ shipped, the coordinator will determine for if they are going to need 5 pallets, one truck....etc. After they determine how the item(s) are going to be shipped, they will track and trace the freight to make sure it reaches its destination.
During this process problem solving, critical thinking, and outside the box perspectives are all involved. This person must have the business oriented mind to be able to solve problems, and come up with solutions as they arise. The employee will be trained in all of the logistics knowledge and strategies.
Candidates must also have a good sense of paying close attention to detail. In logistics small things matter, and little details are very important.
Additional Skills & Qualifications:
2-3 years of customer service experience, ideally in any type of logistics. Must have an interest in logistics and customer service. Someone with a strong sales, call center, retention, retail or serving background would be an ideal candidate.
All of the orders and customers they are working with are over the phone, so clear communication is very important.
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.