Xerox Print Operator in Belfast, United Kingdom
State/Province: County Antrim
Country: United Kingdom
Department: Service Delivery
Date: Wednesday, November 24, 2021
Working time: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Service Delivery
Seniority Level: Entry Level
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at  www.xerox.com and explore our  commitment to diversity and inclusion.
Location: Belfast, Northern Ireland with flexible working hours/reduced hours of working
- Added to Job Family Service Delivery - CR in scan/refresh process
Key Roles and Responsibilities:
Provide onsite print room based services to client staff in the areas of Print, Copy and Scan by utilizing the Xerox devices located in the Xerox print room along with various pieces ofFinishing Equipment, for binding, guillotining and folding of printed/copied materials.
Provide 1st level fix to print room and fleet devices including the clearing of paper jams, replacing consumables and troubleshooting printing issues. Drive toward the delivery of contractual services and expansion of non-contractual services thus contributing to the GDO business targets and plans
Provide Document processing Services as required e.g. - hybrid mail i.e. scanning inbound/outbound post etc. ,
Stock Management - Consumables/Paper supplies management and ordering
Provision of adhoc remote administration tasks e.g. requests for specialized print
Activity Reporting - track through to process completion all print/scan/mail tasks as above for reporting and audit purposes
Document & Print Production: Utilize all resources available in order to ensure job requests undertaken are completed in line with the Service Level Agreement and Statement of Work relevant for the customer including but not limited to:
Job Scheduling:maximum productivity and effectiveness scheduling the Color and B&W printing jobs of varied sizes and layouts i.e. single/duplex or multiple copies per sheet
Finishing: Offer and utilize a variety of finishing options as per Print room spec and in line with targeted turnaround times
Quality Assurance: following defined QA processes to optimize job accuracy and mitigate against print errors
Document Production Consultation: Act as a center of competence/SME when advising clients on job set up & submission - including complex technical printing/copying/scanning & finishing requests, and discussing their production requirements and turnaround times
Job requests - as the first point of contact ensure all job submissions are fully understood - including timelines - and expectations are clearly defined through to job completion notification to end customer, negotiating and agreeing changes as necessary to ensure customer satisfaction
Work with Team Lead to Develop and maintain good working relations with Key Customer Contacts and highlight any risks/opportunities within contract to SDM and/or GDO CSE.
Support Account development by identifying opportunities for growth and introduction of additional services.
Experience in customer facing role
Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
Very strong communication skills - Customer facing, Phone and Email
PC skills including the ability to use Microsoft Office Applications (Excel/Word/PowerPoint) Qutlook, Adobe Acrobat etc.
Health and Safety awareness and compliance
Ability to work independently on own initiative whilst fostering teamwork in order to achieve desired results.
Ability to work under pressure and respond to changing priorities.
Problem Solving - The ability to analyze issues and to find resolution to problems by using a rational, systematic approach
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at  www.xerox.com and explore our  commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.