Proofpoint Customer Success Manager in Belfast, United Kingdom
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Customer Success Manager will have ownership of assigned accounts sold directly by the Proofpoint Sales Team to ensure high levels of product adoption, success and expected outcomes are achieved.
In addition, you will be responsible for a seamless on-boarding process for new customers and lifecycle management.
You will also perform routine check-in calls with your customers to ensure the business value is being achieved with Proofpoint products.
J ob Duties and Responsibilities:
You will serve as the primary point of contact poston-boarding.You will assume overall customer adoption responsibility and act asa mentorand product experttoward your customers.
Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they areutilizing thesolution to achieve full business value.Communicates with internal and external customers and all levels of management.
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs.
Create a Customer Advocacy program with assigned customers.
Conduct periodic customer health-checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Manage your customers utilizing industry best practices and actas the voice of the customertocollect feedbackanddrive continuous improvement across all areas.Ability to identify critical issues with ease.
Customer Successorpost salesAccount Managementexperience in SaaS organizations.
Familiar withenterprise web technologies, security andCustomer Success applications.
Excellent communication skills, including issue management, triaging and crisis management.
Ability to manage multiple customers in a defined Customer Life-Cycle process.
Ability to effectively communicateand presenttechnical information to non-technical audiences.
English and one additional language (French, Spanish or German).
Generalknowledge in the CyberSecurity space.
Previousexperience with Security Awareness Training products.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.