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Freedom Mortgage VP, Customer Service in Beaverton, Oregon

VP, Customer Service

  • Job ID:6237

  • Functional Area:Servicing

  • Employment Type:Full Time

  • Location:Beaverton, OR

  • Department:Customer Engagement

  • Relocation Provided:No

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Position Description:


The Vice President – Custom Care is responsible for supporting the SVP of customer service and and management of customerservice/customer care including but not limited to: Call center, web services, borrower written correspondence, montly statements,payment processing/Lockbox, Credit Reporting, CFPB compliance, Ancillary products, SCRA process, Year end statement 1098, andrefinance opportunities.

Essential Job Functions:

•Manages all aspects of the customer experience and customer services processes.

•Handles and manages Call Center and borrower written correspondence including calling outbound strategy.

•Oversees the SCRA process, Monthly statements, and payment processing.

•Handles Credit reporting, CFPB compliance, year end statement 1098 and monthly statements.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraisingperformance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience:

Bachelors Degree (B.A.) from a four-year College or University; or one to two years related experience and/or training; or equivalentcombination of education and experience.Mortgage Servicing experience required; Call Center experience preferred


Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as a top 5 residential lender in the USA. Freedom Mortgage currently services more than 225 billion dollars in loans. And we are continuing to grow! Freedom Mortgage is proud to be recognized by Inc. Magazine’s, Inc. 5000 rankings for the fastest growing private firms in the nation for six consecutive years (2013-2018).

Freedom Mortgage has over 4000 employees and offices nationwide. Locations include suburban Philadelphia (we have multiple sites in Southern New Jersey) and Fishers, IN, two regions where we were named Top Workplaces (The Indianapolis Star named Freedom Mortgage at Top Workplace four years in a row). We also have large operating centers in Melville, NY; Jacksonville, FL; San Dimas, CA; and Tempe, AZ; and Columbia, MD

Freedom Mortgage team members enjoy our total rewards program, including excellent benefits, perks, business casual dress, rewards programs, training, development and career opportunities. Community spirit is one of our shared values and Team Freedom Cares is our philanthropic arm helping us get involved in the communities in which we operate. Learn more about us and apply!

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans