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RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

The Team Leader II, Order Acceptance will oversee the day to day management and operations of the Order Acceptance Team. This position will handle daily operations of Executed Orders, Account Set Up, Cancellations, Renewals and Revisions. The Team Lead II will be responsible for meeting specific goals and key business success metrics related to these functions. This Team Lead will report to the Philippine based Manager, Revenue Operations.

· Manage day-to-day activities with the team

· Provide daily leadership, guidance/assistance and support

· Monitors and manages absenteeism

· Setting objectives of the team that is aligned with the departmental goals

· Collaborate with US based team

· Approve subordinate payroll time and complete performance evaluations

· Conducts hiring interviews

· Administers corrective counselling and notification with Manager’s approval

· Identify issues and take appropriate action to resolve

· Monitoring and managing workflow or daily targets to assure goals are achieved

· Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.

· Oversee workflow to ensure even and accurate distribution of work load to maximize productivity and performance

· Develop processes to improve team performance

· Document departmental procedures and work instructions in compliance with quality standards

· Regularly review departmental processes and work flows with view of improving efficiency and to ensure compliance with policies and standards

• Experience with recurring revenue models, renewals and/or subscription licenses preferred

• Excellent verbal and written communication skills with demonstrated abilities to establish, develop, and maintain productive business relationships at all levels of the organization

• Demonstrated excellent leadership skills

• Possess ability to investigate, analyze and in coordination with management, resolve departmental issues

• Possess ability to work efficiently and accurately, and to organize and plan work

• Possess flexibility and adaptability to work additional hours and to work under stress

• Ability to establish and maintain effective working relationships and communicate clearly with customers both internally and externally

• Highly detail oriented and well organized with a great sense of urgency

• Ability to work independently, multitask and take ownership

• Ability to prioritize and manage multiple responsibilities in a deadline driven environment

• Target oriented and Billing resolution mind set

• Keen eye for process and quality improvement

• Ability to develop, implement and assess performance metrics

 Prefer some Salesforce.com experience in support of service and/or sales functions

 Experience with recurring revenue models, renewals and/or subscription licenses preferred

 Excellent verbal and written communication skills with demonstrated abilities to establish, develop, and maintain productive business relationships at all levels of the organization

 Demonstrated excellent leadership skills

 Possess ability to investigate, analyze and in coordination with management, resolve departmental issues

 Possess ability to work efficiently and accurately, and to organize and plan work.

 Possess flexibility and adaptability to work additional hours and to work under stress.

 Ability to establish and maintain effective working relationships and communicate clearly with customers both internally and externally

 Highly detail oriented and well organized with a great sense of urgency

 Ability to work independently, multitask and take ownership

 Ability to prioritize and manage multiple responsibilities in a deadline driven environment

 Target oriented and Billing resolution mind set

 Keen eye for process and quality improvement

 Ability to develop, implement and assess performance metrics

 Ability to work overtime when needed

 Some travel may be required as necessary

 Minimum of 5 years’ experience as Supervisor/Team Lead

 Experience in financial and accounting environment

 Excellent software user and reporting skills

 Proficiency with MS Excel and Microsoft Office required

 Willing to work night shifts as per US time zones

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

ICIMS Req ID: 21-9342

External Company URL: https://www.realpage.com/

Street: 2nd Floor, Tower 3