VMware Technical Support Engineer in Bangalore, India
At VMware, our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are shaping the future of business in a digital world.
We dare to reach our goals in a collaborative, thriving environment with shared values. The acronym EPIC2 (Execution, Passion, Integrity, Customers and Community) represents the hallmark of our VMware culture, and what we stand for as individuals and as a community.
We believe in building a highly collaborative team that thrives on resolving complex issues. Our mission statement is be the world’s most proactive, customer obsessed team, delivering an unrivalled, end-to-end experience. From the first day, you can expect to be included in multiple opportunities to share your experience and knowledge of both technology and customer management.
VMware Cloud Management Platform delivers the most complete solution for managing a heterogeneous, hybrid cloud. This is a chance to position yourself at the heart of this sector with the industry leader in this field.
As a CMBU Technical Support Engineer, you will need to be passionate about providing an excellent support experience. We are looking for engineers who are motivated self-starter and self-learner, be someone who embraces challenges, technical background with Linux, windows server, networking, Storage, MSSQL /Oracle.
Designation : Technical Support Engineer
Resolve customer’s issues via the telephone, email or Webex session
Reproducing issues in-house and responding back in a timely manner.
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical trainings,
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Flexible to shift timings that encompasses rotation, this may include evenings, weekends and holidays
Passionate to self-develop and learn latest product versions of Cloud Management
Extensive administration and support experience with all of Windows server operating systems, and workstation operating systems in large enterprise environments (thousands of systems).
Experience with basic SQL and Postgres database management and querying for troubleshooting purposes.
Familiarity with various Hypervisors (vSphere, Hyper-V, Citrix XenServer, KVM, etc.).
Familiarity with Cloud concepts and technologies (vCloud Director, Amazon, OpenStack, etc.).
Familiarity with Cloud orchestration tools a plus (Chef, Puppet, vCenter Orchestrator, etc.).
OS Provisioning experience a plus (SCCM, WIM, KickStart, etc.).
Familiarity with a variety of enterprise management tools and software.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Familiarity with software configuration management” tools eg: saltstack, chef, puppet, ansible
Preferred Skillset *Added Advantage*
CCNA / VCAP / RHCE
Education / Background:
Bachelor’s Degree in Computer Science or equivalent experience.
3+ years of relevant work experience. VCP, MCSE, MCDBA, and/or various UNIX certifications are a plus.
Category : Client Support
Subcategory: Technical Support
Experience: Entry Level
Full Time/ Part Time: Full Time
Posted Date: 2021-11-25
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
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