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VMware Director, PS Order Management in Bangalore, India

Director, PS Order Management

Company Description:

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume Information Technologies. Our team of 18,000+ people working in 120+ locations worldwide is committed to building an environment where great people want to work long-term by living our values of execution, passion, innovation, customers and community. If you are ready to accelerate and innovate, join us as we challenge constraints and problem-solve for tomorrow today. Learn more at www.vmware.com/careers

Worldwide Booking Operations Team – Our Mission:

Based in 5 global locations, the Worldwide Booking Operations team is responsible for processing the purchase orders from our customers and partners worldwide. We ensure revenue integrity through timely, predictable and precise execution. As we work across all geographical regions and handle many different order types, we focus on simplification and standardization to achieve operational excellence. We engage with our customers, sales teams and many internal departments with a focus on ease of doing business. We foster an open work environment and promote employee development.

Position:

VMware is a fast paced, rapidly growing environment, and will require flexibility to roll up sleeves to participate in various roles to deliver success. The Director, Global Order Management is directly accountable for the organizational performance of global delivery centers within the Order to fulfillment domain.

This is a multi-functional PS order management role. The ideal candidate should demonstrate expert knowledge in all aspects of global order management and revenue operations and have solid experience/knowledge in Oracle/SAP order management or Professional service, contract modules with direct decision making responsibility on the success of optimizing processes, define and build key measurement systems, increased productivity, driving process improvements & shared services initiatives globally, project management and build flexible business model to maximize business results for Order to fulfillment operations delivery centres.

Responsibilities:

  • The primary focus of this position is to lead a large organization of 20 plus people in global delivery centers responsible for all aspects of VMware’s PS order management and revenue operations for Professional services business

  • Orchestrate system enhancement, six sigma projects and manage prioritization, development, delivery and execution of new applications, system enhancements and technology implementation through global integrated efforts thereby minimizing cost and complexity

  • Establish goals and policies, manage multiple center budgets and direct the global order management team to deliver on business commitments

  • Build and maintain relationship and work closely with the cross regional internal business partners and stakeholders in multiple delivery centers focused on improving overall revenue operations systems, processes and quality

  • Maximize the operational teams’ focus on Customer-Centricity, Quality, Operational Excellence, and Continuous Improvement

  • Establish, execute, and optimize operational strategies and deliverable's, metrics and processes that drive the day-to-day operations of PS

  • Build strong understanding of the PS business, workflow and establish relationships with the regional Ops, GTM, PS Sales and Delivery teams

  • Develop framework & sustain strategic partnership with External business partners to work toward shared objectives of ease of doing business

  • Drive all aspects of performance acceleration process and people program strategy with the focus on organizational scalability and operational excellence

  • Define and drive solid business continuity plan that eliminates revenue risks for the organization

  • Provide Guidance and Support to the Order operations managers and center leads to ensure consistency and cross centers alignment

  • Ensure all teams are aware of and aligned to compliance guidelines and internal policies and procedures including SOX, revenue recognition and Trade Compliance; support internal and external audits

  • In cooperation with the Global Process Owner, to define, implement and communicate global standards for all Order Management processes in line with industry best practices

  • Define, communicate and implement project strategies and initiatives focused on process efficiency, revenue integrity and customer experience

Requirements:

  • 10+ years of software industry experience, in a global operational environment.

  • Expert knowledge of software quote to cash domain in a direct and channel sales model

  • Proven track record in managing multiple delivery centres with 24X5 support model

  • Experience in managing multiple vendors to drive cost effective hiring strategies

  • Expert knowledge of policies and procedures as it impacts the overall order management process

  • Experience in managing SaaS business would be preferred

  • Solid understanding of quote to cash systems & policies, including upstream and downstream impact/activity

  • Excellent leadership skills and the ability to inspire team with clear vision and purpose to achieve desired results

  • Exceptional communication skills at all levels, organizational focus with the ability to represent the team and collaborate with both customers and internal stakeholders

  • Demonstrated management practices to build consensus and resolve conflicts

  • Strong work ethic and sense of responsibility

  • Bachelor’s degree required, Masters in Business administration a plus

Preferred Attributes:

  • Experience in a direct/channel sales model, with firm knowledge of software license transactions and Software as a Service

  • Experience in working across global teams and a solid understanding of cross-cultural aspects

  • Postgraduate education/qualifications

  • Oracle E-Business Systems experience

  • Business system analytics and project management experience

  • 10+ years’ experience in Operations within a software or a services company

  • Professional Services knowledge that includes customer need, business/engagement model, booking, billing, and revenue recognition

  • Ability to effectively communicate, lead, and manage transformation based on a clear end-state vision

  • Strong organizational building skills and a proven track record of leading change

Category : Sales

Subcategory: Sales Administration

Experience: Business Leadership

Full Time/ Part Time: Full Time

Work From Home: No

Posted Date: 2020-03-26

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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