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Cisco Business Operations Analyst in Bangalore, India

Business Operations Analyst

Collaboration Technology Group

Who You'll Work With

Cisco's Collaboration Technology Group (CTG) is on a mission to improve the world's experiences by helping the world's leading global brands better engage each other and serve their customers. CTG is a world leader and provider of Collaboration systems and software. Central Business Operations is a new branch of CTG. We are a rapidly growing business unit who recently formed a new Business Operations team that has been asked to centralize their practices across Collaboration Technology Group (CTG).

What You'll Do

As a Business Analyst, you will be responsible for the end-to-end management of processes surrounding the commitment of funds within Cisco. You’ll need to understand the policies within Cisco which instruct and require certain aspects of the funding request to be fulfilled and execute to those policies. You will also be responsible for entering each funding request, following them through the approval process, and helping to answer any questions or modify the entry as required. This general approach to managing the commitment of funds extends to our cross-charge functions, as well as our accrual processes. With this responsibility, you will be working intimately with our Business Units across CTG and with our partner organizations such as Finance, and Procurement - GSM and GPS & Security Compliance orgs.

Who You Are

We are looking for someone who is currently employed at Cisco and understands the purchasing systems and policies necessary to fulfill purchasing commitments with ease. Someone who makes perfect sense out of every field in SmartBuy, iProcurement, FinABC, GPE, Fieldglass, and other purchasing and cross charge systems. You have been doing this for years, and desire to begin working more closely with the business units.

We need you if you have a strong interest and experience in business operational practices and can assist in executing processes in a uniform fashion across CTG. The processes and systems you will be maintaining will report and analyze intelligence metrics that will set, monitor, and drive improved financial results across CTG. It is imperative that the information we enter and the contracts we submit for funding approval be aligned to policy. It’s our job to create efficiencies through quality work products. You will be responsible for reviewing, learning, maintaining, implementing, and improving systems and processes that help the organization scale and run more efficiently. You are a self-starter; able to create a look forward and clear potential issues before they become roadblocks.You have a solid work ethic, and are ok with working global work hours, as many of your day-to-day customers will be based internationally.

Key Responsibilities

  • You will be responsible for overseeing and executing all Purchase Order (PO) and Sales Order (SO) Commitments

  • Cisco experience is preferred

  • You will be responsible for supporting finance in our accrual processes

  • End to end ownership of Fieldglass & GPE

  • Manage mid quarter adjustments to manage service contracts

  • Work with stakeholders on pending budgets to ensure approved funds are consumed.

  • Assist requesters in buying process

  • Assist in onboarding new suppliers

  • Highlight cost or process optimization opportunities to Operations Managers

  • You will review each contract before submitting it for approval to ensure it has the necessary attributes to be approved by our Finance teams.

  • You will work across businesses to execute all Cross Charges for the BU

  • Understand and execute precisely to GPS / GSM / Finance Policies

  • You can handle multiple work-streams simultaneously to meet objectives and key deadlines

  • You are a motivated self-starter who is highly results driven, takes enormous pride in your work and demonstrates a high degree of enthusiasm for excellence and professionalism

  • You will actively teach, mentor and coach fellow colleagues throughout Cisco and develop help and support collateral as needed

  • Must be able to communicate and work effectively across varied time zones, diverse cultures, 3rd party relationships, and the varied functions and groups across Cisco

  • You will work to continuously improve our business operations practices and processes

  • You will program manage a variety of business processes with an eye on priorities

Required Experience

  • Education: BA Business

  • 8+ years of Business Support (Finance, Operations)

  • 4+ Cisco years of Operations / Finance contributing to end-to-end PO cycle management experience

  • Proficient in SmartBuy, iProcurement, Fieldglass, FinABC, GPE, CCW

  • Basic knowledge on Opex, Capex and COGS categories.

  • Understands both Finance & Procurement Policies relating to the commitment of Cisco Funds.

  • Excellent written and verbal communication, ability to communicate with influence and action at every level. Strong interpersonal skills.

  • Demonstrated leadership skills and experience working with cross-functional teams to align thinking and ensure effective decision-making & communicate

  • Understanding of Business Operations practices such as budgeting, procurement, hiring, onboarding, contracts, and negotiations.

  • Good experience both building and presenting complex spreadsheets used for data analysis and comparative analysis

  • Fun, highly energetic personality; great team player that works well in collaborative situations

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.