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PARK NATIONAL BANK Teller - Baltimore Office in Baltimore, Ohio

Description RESPONSIBILITIESEnsure customers are promptly and professionally served and meet branch objectives by effectively cross-selling financial products and servicesProvide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, initiating credit card applications, assisting customers with account questions and processing general deposit transactionsComplete ongoing product knowledge, financial services and sales-oriented training to sustain broad base of product, service and sales knowledgeProject the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issuesProtect bank assets by adhering to all processes, policies and procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activityCross train in various branch operation functions, such as ATM balancing, cash item resolution activity, teller outage reporting, and suppliesComplete periodic in-store communication and promotion activities specific to the office, if applicableIndividually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risksMaintain an awareness of and adhere to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasksOther duties as assignedExperienced tellers may also assume the following responsibilities:Review, complete and assist customers with basic lending applications including consumer loans and personal loansCommunicate recommendations for improved work flow and service to customersAssist Head Teller with daily branch operations duties such as vault and cash orderingComplete training in and utilize Contact Management and Customer Relationship Management (CRM) toolsDESIRED KNOWLEDGE, SKILLS AND ABILITIESWell-developed knowledge of the banking center functions, banking products and related servicesActive listening skills with an ability to proactively identify and recommend products and servicesAbility to handle potentially stressful situations and offer resolutionProfessional communication style and ability to effectively complete aisle visits, store announcements and other activities specific to the officeAble to execute branch functions at the highest service level, including cash handling and branch securityCapacity to analyze a situation and make appropriate decisionsDemonstrated ability to coordinate multiple tasks, work well under pressure and in a fast-paced environmentBasic to intermediate proficiency in Microsoft Word, Excel, and OutlookAbility to work independently and handle basic customer issuesDeliver a consistent, high level of service within Service Excellence standardsEDUCATION AND EXPERIENCEMust possess High School Diploma or equivalentExperience with Park National Corporation and affiliate policies, procedures and specific operational procedures preferred1 year or more of banking experience preferredPrior cash handling, sales or customer service experience requiredSCHEDULELobby and Drive Thru hours are Monday through Thursday 9:00am to 5:00pm, Friday 9:00am to 6:00pm and Saturday 9:00am to Noon. This position is hourly and part-time.The expected average hours per week for this part-time position is