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Greater Baltimore Medical Center Patient Services Assistant in Baltimore, Maryland

Under limited supervision, the Patient Services Assistant will perform all functions related to pre-authorizations by calling the insurance company, giving patient and clinical information, verifying benefit eligibility, co-pays and out-of-pocket responsibilities. Tracks no authorization denials, manage and update the list if insurances accepted by GBMC Health Partners and pulls new patient packets to prepare chart for appointments.

The Patient Services Assistant also receives and screens visitors and callers. Schedules patient appointments, registers patients and participates in the processing of patient charges. Provides secretarial and clerical support.

Education High School or GED equivalency


6 months of related experience


  • Knowledge of medical terminology, CPT and ICD9 codes

  • Skill in written and oral communication

  • Ability to perform non-complex arithmetic calculations

  • Ability to organize and maintain files and records.

  • Ability to manage multiple tasks and deadlines

    Licensures, Certifications

    Physical Requirements

  • Ability to sit, stand, walk and pay close attention to detail

    Working Conditions

  • Normal office environment with little exposure to noise, dust, and the like.

    Conditions of Employment

    • Ability to work in various practices, as needed.