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Johns Hopkins University Assistant Vice Provost for Enrollment Services in Baltimore, Maryland

The Johns Hopkins University (JHU), one of the world’s premier research universities, invites applications and nominations for the inaugural role of Assistant Vice Provost (AVP) for Enrollment Services. Housed in the Provost’s office and reporting to the Executive Vice Provost for Academic Affairs, JHU seeks an experienced and innovative leader who will successfully partner across the university to coordinate university-wide registration, financial aid, student accounts, and enrollment customer service operations; addressing cross-divisional issues, and critical university reporting and compliance requirements. The new AVP will join Hopkins at a time of tremendous momentum and opportunity as the university has embarked on a transformative effort to reimagine student enrollment activities and overall delivery of student services.

Under the leadership of President Ronald Daniels, JHU has been deeply focused on a strategic vision to create “One University” while removing barriers and fostering cross-divisional collaboration. The university’s Student Services Excellence Initiative (SSEI) has already made substantial improvements to academic and support services and is building a new shared service organization for enrollment services. This substantial investment will provide for the creation of this new position and an opportunity to help shape the future of enrollment services at Johns Hopkins University.

The ideal candidate will be a committed and experienced professional who has thrived in complex, highly demanding, fast paced environments of excellence where expectations for performance and productivity are high. S/he will have experience as a student enrollment professional, preferably in a variety of sub-disciplines (registration, student accounts and/or financial aid) and brings a deep familiarity with trends and challenges in the field. Working in conjunction with the University Registrar and the Assistant Vice Provost for Financial Aid, the Assistant VP should bring a record of successful leadership, consensus-building, and an ability to build sustaining and effective relationships with faculty, staff and University leadership.

Specific duties & responsibilities:

The Assistant VP will have responsibility for coordinating and overseeing the new enrollment shared services, which includes registration, financial aid and student accounts operations. The Assistant VP will serve on the university-wide Student Systems and Data Governance Committee and the Student Information System (SIS) Prioritization Sub-Committee and be a key functional lead for the SSEI implementation effort.

Core responsibilities for the Assistant VP include:

  • Enhance coordination and capability around enrollment services issues as JHU embarks on a transformational initiative to improve student services.

  • Provide strategic oversight and vision for the enrollment services functions ensuring we take advantage of tremendous opportunity to formalize processes and greatly improve efficiency across JHU stakeholders inclusive of students, their families, faculty, and academic leadership

  • Serve as a voice and driver on university-wide reporting and compliance issues and must work to foster greater communication and collaboration with other functional units including Registration, Financial Aid and Student Accounts. S/he will coordinate and communicate information from the University level to colleagues at each division while serving as a primary point of contact for other units across the University on enrollment management related issues.

  • Ensure establishment of a university-wide business continuity plan for the enrollment services function and manage any future shared service operations and/or vendor relationships that directly support these functions.

  • With continued growth of interdisciplinary programs and course offerings, collaborate closely with school-based leaders to obtain a keen and nuanced understanding of the challenges around cross-divisional registration, student accounts and financial aid at Hopkins. S/he will bring the university-wide perspective to tackling challenges around academic calendars and drive progress towards a streamlined and improved student experience.

  • Enhance communication and information sharing among administrative units to improve performance. S/he will have the opportunity to represent the enrollment management perspective with university leadership to anticipate future potential challenges and facilitate success. Through presentation at meetings of the Council of Deans and the Provost’s Council and in other settings, the AVP will advise on academic policies and procedures.

  • Establish and maintain coordination mechanisms within and across schools and functions. The opportunity exists to develop a strong enterprise network that leverages the talents and experiences of a dedicated colleagues across JHU. A standing registration/financial aid/student accounts cross-functional committee, for example, could encourage information sharing, greater automation and efficiency, and provide opportunities for sharing best practices and industry trends.

  • Broadly help identify issues and solve problems and provide thought leadership on improving the student experience. S/he will provide leadership in bringing changing information technology to bear on enhancing business processes and service delivery and support data-driven decision making.

  • Lead the development, implementation and continuous improvement of the shared service organization for all of university-wide enrollment services, including a dedicated customer service organization.

  • Conduct compliance related activities, partnering with financial aid and other functions as necessary to ensure efficient and timely compliance with Title IV, Family Educational Rights and Privacy Act (FERPA), and other regulations.

  • Ensure accurate and consistent reporting of statistical information for internal and external use and collaborating with institutional research on the university-wide IPEDS report to the state and federal government.

  • Oversee the development and procurement of advanced enrollment services analytics to assist university leadership with decision making.

  • Review, advise on, and enforce university-wide academic policies (e.g. dual/joint degree agreements, etc.).

  • Seek out and identify professional development opportunities for enrollment management professionals across Johns Hopkins to enhance performance and collaboration.

The Assistant VP will partner closely with University Registrar, AVP for Financial aid as well as school-based registrars and financial aid leads which report through their school-based organizational structure. The AVP will be responsible for partnering with schools in the development of shared policies, processes, service delivery and personnel decisions including:

  • Divisional academic policy (e.g. academic standing, grading policies/grading scales, graduationclearance policies, etc.);

  • Compliance activities related to divisional accreditation;

  • Divisional operations management, including registration processing, management of budget,commencement exercises, etc.;

  • Personnel management, including divisional resourcing decisions, performance managementand compensation for their staff;

Minimum qualifications (mandatory):

  • Seven-plus years of progressive experience in academic leadership specifically in registration and/or financial aid

  • Master’s degree is required; a terminal degree is preferred.

Preferred qualifications:

  • A terminal degree is preferred.

Special knowledge, skills, and abilities:

  • Knowledge of educational leadership and administration, higher education structure and governance and factors that impact decision making at private research institutions.

  • Ability to work within a large and complex university and tackle complex challenges with the savvy and sophistication to be successful.

  • Excellent grasp of compliance standards required by federal and state laws and regulations regarding student records, privacy, reporting, and funding; knowledge of compliance standards for government reporting for international students and students eligible for VA benefits.

  • Experience implementing and/or working with existing technologies used to support enrollment management functions, including student information systems.

  • Awareness of emerging technology trends and how they may be used to improve enrollment management operations and student experience.

  • Ability to negotiate effectively, build consensus and influence institutional decisions.

  • Demonstrated knowledge of theory and practice of student development.

  • Outstanding listening and written and verbal communication skills with a commitment to proactive communication, inclusiveness, transparency, and consensus-building; a visible and strong leader who values a collaborative environment. Superior presentation skills.

  • Experience representing an institution’s perspective to external entities.

  • A commitment to absolute data integrity, impeccable recordkeeping, and overall compliance with University, state, and federal regulations.

  • A successful record of developing, implementing, and enforcing policies and processes that foster a sense of consistency and clarity in an organization.

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.