Apple Apple Support College Program - Morgan State University in Baltimore, Maryland
Apple Support College Program - Morgan State University
Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
Potential for tailoring communication and style to differing audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Teamwork mentality with aptitude for sharing expertise and appreciating feedback
Effective time management including ability to multi-task, organize and prioritize
Ability to research and grasp technical information across multiple tools while talking with customers
iOS, Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
As an Apple Support Advisor, you'll support many of our popular products, form iPhones to iPads to MacBooks to desktop Macs. As our customers' first point of contact, you'll be the friendly voice of Apple, providing extraordinary customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs. Your interaction will remind them that behind our great products are amazing people. We believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. Not sure if you have it all? Trust us. We'll train you to be the best. This position comes with competitive pay, eligibility to participate in our company stock plan, paid time off, employee product discounts, and dedicated resources to support your ongoing growth and career development. You may even qualify for tuition reimbursement!
Education & Experience
Students must be enrolled at a participating university 2.7 GPA preferred
Availability to attend approximately 6-9 weeks of required online training on a fixed schedule that may include weekends (Training may be either 24 or 40 hours per week depending on hire date)
Capacity to work three week days between the hours of 4:00 p.m CST and 10:30 p.m. CST, including weekends and holidays between the hours of 7:00 a.m and 10:30 p.m CST, with the possibility to flex up or down hours depending upon business needs
Successful completion of a pre-employment assessment and background check
Successfully complete initial training
Minimum typing speed of 40 WPM while in conversation with customers
A quiet workspace, ergonomic chair, and desk
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .