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Randstad Account Manager in Ayer, Massachusetts

Account Manager

job details:

  • location:Ayer, MA

  • salary:$15 - $18 per hour

  • date posted:Wednesday, March 25, 2020

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_856118

  • questions:jonathan.pizarro@randstadusa.com978/460-5668

job description

Account Manager

Position is responsible for helping customers by providing product and service information, assist in finding resolutions, and coordinating with other departments as required regarding pricing, scheduling and shipping.

Responsibilities:

  • Handle customer inquiries and complaints through email and oracle system

  • Provide information about the products

  • Troubleshoot and resolve product issues and concerns

  • Develop and maintain a knowledge base of the products

  • Process orders while confirming prices, promotions, freight charges and other relevant information

  • Work with Supply Chain to provide customers the best allocation of inventory and coordinate the deliveries and pickups for multiple warehouses

  • Follow up and confirm receipt of orders and customer satisfaction.

  • Other duties as assigned

Working hours: 8:30 AM - 5:00 PM

Skills:

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

  • Proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems

Education:

Associate

Experience:

Experienced

Qualifications:

  • Minimum 3 to 5 years of experience in customer service, sales, or other related fields

  • Associate's degree in Business Administration or related field

  • Experience in food manufacturing company preferred but not required

Contact Jonathan Pizarro at (978) 460-5668

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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