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Salesforce.com, Inc VP, Strategic Customer Engagement in Austin, Texas

Job Category

Products and Technology

Job Details

Your Role and Responsibilities

Salesforce Professional Services is seeking an experienced information technology business leader to oversee the customer relationship and delivery of professional services work with strategic customers. The VP Strategic Customer Engagement will be responsible for overseeing the customer relationship, CSAT, and service delivery. It is expected that this leader becomes the customer’s trusted digital advisor and will work with technical delivery leaders and project managers to assure contract requirements and client expectations are timely met or exceeded.

  • Responsible for communications with the client and within Salesforce regarding expectations and performance.

  • Uses technology and industry expertise to understand the client’s agenda/needs and identifies ways to enhance the client’s business performance with Salesforce.

  • Engages regularly with client senior leaders, participates in program governance and is accountable for the successful delivery of the services programs for the customers.

  • Drives transformational changes needed to achieve the customers' objectives.

  • Accountable for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.

  • Effectively leads and inspires the Salesforce Professional Services team members engaged in the services delivery.

  • Works effectively as part of the entire Salesforce team engaged at the customer including being aligned with such as the Account Team, TPM, Success and Support.

  • Anticipates, mitigates, and manages risk to Salesforce and the customer

Required Technical and Professional Expertise

  • 10+ yrs leading enterprise transformation programs at large enterprise customers

  • Significant experience managing c-suite relationships at customers

  • 5+ years of experience leading salesforce enabled transformation

  • 5+ yrs experience leading, managing, coaching and developing staff.

  • Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.

  • Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Accommodations - If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department at mailto:applicant_access@salesforce.com .

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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