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Apple Training Instructional Designer in Austin, Texas

Training Instructional Designer

Austin,Texas,United States


  • Minimum 2 years of instructional systems design experience on projects involving adult learning audiences.

  • Training development experience involving adult learners, such as in a call center and/or customer service and support environment.

  • Call center or customer service exposure and experience a plus.

  • Superb written and verbal communication skills and proficiency writing instructional content.

  • Shown ability to create content for a global audience.

  • Experience analyzing, building, and assessing curricula for asynchronous and synchronous classroom-based or virtual training environments.

  • Fluency with instructional systems design models and methodologies, authoring tools, and learning management systems integration.

  • Experience as a solo or lead content developer on Instructional Systems Design projects related to adult learners.

  • Confirmed effectiveness with global and virtual teams.

  • Experience creating learning content for multicultural adult audiences.

  • Experience with project management and time management tools and methodologies.

  • Proven proficiency with Apple operating systems.

  • Proficiency with word processor and presentation software applications including Pages and Keynote.

  • Exposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, and Photoshop. Experience with JavaScript and CSS a plus but not required.

  • Project management experience a plus.


Design, create, and evaluate training for Apple Support Advisors in various queues. Work with partners to conduct training needs analyses. Design course learning objectives following Bloom’s Taxonomy. Build experiential activities appropriate for targeted learners. Work closely with subject matter experts to craft, revise, and maintain training content. Develop valid assessment questions that correlate to learning objectives and assist with question vetting and updating. Design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies. Promote and participate in intra- and inter-team innovation, technology integration, process improvement, and collaboration.

Education & Experience

Bachelor’s Degree or equivalent required; Master's or higher degree in a related field a plus.

Additional Requirements

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