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VMware Supervisor, EDU Operations in Austin, Texas

Job Title: Supervisor, EDU Operations

Program: Education

Location: Austin, TX

Role and Responsibilities

The candidate is responsible for collaborating with functional leads and SMEs, and for the completion /management of routine activities that will affect Revenue and Booking targets for the EDU Business. The candidate will also be responsible for strategic upstream communication with stakeholders, and tactical downstream communication with the team.

  • Negotiate, prioritize and adhere to SLAs for routine administrative and operational tasks

  • Identify metrics like Efficiency, Quality, Utilization etc., and measure/report on a periodic basis

  • Identify areas to streamline or automate processes, and execute with internal partners

  • Manage employee logistics required to run the business smoothly

  • Build a strong network/relationship with internal customer and partners, within and outside AMER

  • Create, execute and continuously review operational plans and hiring strategy

  • Handle people management aspects like goal setting, compensation, employee engagement, skill development, career progression, etc.


  • 8-10 years of functional and people management experience in a professional services/EDU business

  • Functional experience in project management like creating engagements, resource allocation, tracking utilization, forecasting, billing and invoicing

  • Knowledge of typical business models, engagement models and workflows

  • Experience in working across Geo’s, cultures and teams with disparate expectations

  • Experience in managing team leads/supervisors who lead a variety of functions

  • Experience in setting up and operationalizing teams

  • Experience in creating processes, workflows and managing tools

  • Experience in working across global teams and being culturally sensitive

  • Expected to be self-motivated, proactive and have decision making capabilities

  • Very strong communication skills, written and verbal, coupled with attention to detail

Please Note:

This job requisition is not eligible for employment-based immigration sponsorship by VMware.

Category : Business Strategy and Operations

Subcategory: Business Operations

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2020-06-30

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.