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Apple RCC Customer Service Specialist (French) in Austin, Texas

RCC Customer Service Specialist (French)

Austin,Texas,United States

Support and Service

  • Fluency in French & English (reading, writing and speaking) is required

  • Demonstrates a passion for outstanding customer focus

  • 2-3 years of excelling in a sales, customer service, or support role – with the majority of experience in a customer-facing role

  • Adept at navigating ambiguous customer situations

  • Routinely demonstrates listening skills and is diligent to customer needs

  • Skilled at customer engagement

  • Maintains composure across a variety of customer and peer interactions

  • Embodies approachability with peers and customers alike

  • Delivered consistent results in previous roles

  • Ability to multi-task and navigate multiple, different work streams and tools

  • Ability to work independently with limited supervision

  • Exhibits patience during complex customer issues

  • Willingness and ability to appear on live video with co-workers

  • Ability to type in excess of 45 WPM with 95%+ accuracy

  • Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.

Description

As Customer Service Specialists, we will provide extraordinary phone support to Apple customers. Routine customer interactions include order status questions or changes to perviously placed orders. We are able to translate tech-speak, billing, shipping and eCommerce jargon into every day, understandable terms. We will also need to use multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed.

Education & Experience

Bachelors degree or equivalent work experience.

Additional Requirements

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant at http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf (Opens in a new window) at http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. at https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html Learn more at https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html (Opens in a new window) at https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf guidelines at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf (opens in a new window) at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf (Opens in a new window) at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy at https://www.apple.com/jobs/us/accommodationdrugfree.html Learn more at https://www.apple.com/jobs/us/accommodationdrugfree.html (Opens in a new window) at https://www.apple.com/jobs/us/accommodation_drugfree.html .

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