Apple RCC Customer Service Specialist (French) in Austin, Texas
RCC Customer Service Specialist (French)
Support and Service
Fluency in French & English (reading, writing and speaking) is required
Demonstrates a passion for outstanding customer focus
2-3 years of excelling in a sales, customer service, or support role – with the majority of experience in a customer-facing role
Adept at navigating ambiguous customer situations
Routinely demonstrates listening skills and is diligent to customer needs
Skilled at customer engagement
Maintains composure across a variety of customer and peer interactions
Embodies approachability with peers and customers alike
Delivered consistent results in previous roles
Ability to multi-task and navigate multiple, different work streams and tools
Ability to work independently with limited supervision
Exhibits patience during complex customer issues
Willingness and ability to appear on live video with co-workers
Ability to type in excess of 45 WPM with 95%+ accuracy
Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.
As Customer Service Specialists, we will provide extraordinary phone support to Apple customers. Routine customer interactions include order status questions or changes to perviously placed orders. We are able to translate tech-speak, billing, shipping and eCommerce jargon into every day, understandable terms. We will also need to use multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed.
Education & Experience
Bachelors degree or equivalent work experience.
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