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Facebook Process Improvement Project Manager, Global People Operations in Austin, Texas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create people-related strategies across the business. We manage peoples knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

Required Skills:

  1. Identify & present proposals for process improvement and gap elimination to key stakeholders and leaders to achieve buy-in (regional and global processes)

  2. Lead and manage cross-functional projects to improve our employee lifecycle operations and ensuring resolution, day-to-day support and full implementation of new and existing services/processes (regional and global projects)

  3. Plan and execute change management activities to ensure process changes are correctly implemented, measured and maintained

  4. Measure the outcomes and outputs of process improvement endeavors and leverage quantitative results to inform direction of the business

  5. Iterate on newly implemented processes for continuous improvement and refinement

  6. Leverage best practices from industry in influencing and driving operational improvements

  7. Educate and train team members with new capabilities, enabling self-serve & embedding a culture of continuous improvement

Minimum Qualifications:

  1. BA/BS in Business, Operations, Technology or related field

  2. 5+ years of process improvement and project management experience

  3. Experience with Human Resources Operations or Shared Services

  4. Experience with process improvement methodologies

  5. Experience with MS Visio

  6. Experience finding efficiency gains by improving processes

  7. Problem-solving and critical thinking experience

  8. Experience using multiple inputs (data sets, stakeholder feedback, process flow documents, etc.) to formulate a proposal or recommendation

  9. Proven experience in presenting detailed recommendations to senior level leaders

  10. Experience in change management and communications

  11. Proven experience in quantifying process improvement outputs (costs, efficiency, headcount)

  12. Experience working in a team environment to achieve goals

  13. Interpersonal relationship and partnership skills

  14. Experience working globally and cross-functionally and hold people accountable for deliverables without a formal reporting structure

  15. Experience working in a fast-paced environment

  16. Demonstrated experience in owning and driving end-to-end process improvement projects

Preferred Qualifications:

  1. Experience working with vendors

  2. Experience managing competing priorities

  3. Experience dealing with ambiguity

  4. Lean Six Sigma Blackbelt certification

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at