USACares Jobs

Job Information

Apple Order Support Specialist (English) in Austin, Texas

Order Support Specialist (English)

Austin,Texas,United States

Apple Retail

  • Normally requires 1 year of experience in the Retail Contact Center support environment with a strong working knowledge of business processes, policies, and procedures

  • Demonstrates a passion for excellent customer service

  • Ability to multi-task and navigate multiple, different work streams and tools

  • Strong organizational skills required

  • Excellent written and verbal communication skills

  • Communicates effectively in a both verbal and written format concurrently with multiple customers or partners

  • Demonstrates flexibility and adaptability to an ever-changing work-flows and responsibilities

  • Advanced judgment and problem solving skills

  • Adept at navigating ambiguous and complex situations

  • Acute attention to detail

  • Ability to work quickly and efficiently under deadline pressure

  • Extraordinary follow through and organizational ability

  • In-depth knowledge of Online Store policies and procedures

Description

As an Order Support Specialist, you will work under tight time commitments to handle complex support issues and ensure first call resolution and customer satisfaction for Apple's customers. You will ensure that customer issues escalated to work lists are responded to within one working day, develop creative solutions to complex customer problems, identify and highlight emerging customer issues, and submit feedback on the customer-handling process. You will also find opportunities for operational improvements and suggest service improvement strategies/tactics to improve the customer experience. The role may also include processing incoming requests from customers for changes in shipment disbursement: package re-routes, address corrects, hold for pickup or return to sender.

Education & Experience

BA/BS preferred or equivalent experience

Additional Requirements

  • Flexibility to work between the hours of 7:00a.m. CST and 10:00 p.m. CST, including weekends and holidays, with the possibility to flex up or down hours depending upon business needs

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant at https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf (Opens in a new window) at https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. at https://www.dol.gov/agencies/ofccp/executive-order-11246 Learn more at https://www.dol.gov/agencies/ofccp/executive-order-11246 (Opens in a new window) at https://www.dol.gov/agencies/ofccp/executive-order-11246 .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf guidelines at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf (opens in a new window) at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf (Opens in a new window) at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy at https://www.apple.com/jobs/us/accommodationdrugfree.html Learn more at https://www.apple.com/jobs/us/accommodationdrugfree.html (Opens in a new window) at https://www.apple.com/jobs/us/accommodation_drugfree.html .

DirectEmployers