USACares Jobs

Job Information

Kforce L1 Technical Support in Austin, Texas

Kforce has a client that is seeking a L1 Help Desk Technician in Austin, TX. Essential Duties:

  • Handle inbound calls as a Tier 1 Help Desk consultant assisting instore associates with their technical support needs

  • Troubleshooting client POS systems and hardware/software issues

  • Supporting corporate associates and non-store contractor's with hardware

  • Software, and account administration needs

  • This position is in a call center environment and consists of 100% over the phone support

  • Flexible with shift schedule (this is a 24/7 call center and shifts are subject to change periodically throughout assignment)

  • Experience in an inbound call center customer service or technical support environment

  • Troubleshooting experience

  • Connection to reliable internet and able to connect to an ethernet

Nice to haves:

  • Bilingual

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours