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IBM Financial Services Public Cloud Compliance Program Management in Austin, Texas


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Program Management for our public cloud. Our public cloud continues to expand into new industries while updating our cloud in existing regions. We need a leader who can take for a series of programs which will result from this expansion spanning from internal development matrixed leadership, to direct support of customer engagements associated with these new deployments.

Overall management of bank client audits

  • Intake audit request

  • Review contract language and understand requirements and boundaries

  • Develop and manage project plan and timeline to meet bank audit dates

  • Plan resource requirements and work with management to get appropriate resources assigned

  • Establish and communicate process for responding to audit requests

  • Set up tools/repositories for IBM teams to use during audit (i.e. GitHub, Slack, etc)

  • Track daily status of data requests and responses and drive teams to ensure we meet deadlines

  • Provide reporting to IBM and Client execs on progress and findings

  • Work with services, architects, SMEs when there are issues identified and define plan for resolving

  • Close out audit with client, communicate results and track/resolve any findings

Client Audit

  • Understand and track remaining open controls (currently 26) to closure 1Q

  • Build relationship with Client contacts, establish regular (weekly) meetings with them

  • Document artifacts required to close each open control (done jointly with architects and SMEs)

  • Drive and track completion of the artifacts - constant communication to SMEs of target dates

  • Send artifacts to architect for review and final approval.

  • Post artifacts to Client Interlink site and notify client it's ready for review

  • Maintain and post regular updates to Master Artifact Tracker to Interlink

  • Prep meetings with SMEs/architects prior to Evidence Reviews with Client

  • Host Client Evidence Review Meetings (document minutes, follow ups, drive follow ups to closure)

  • Request approval of control (in writing) and then document closure in Master Tracking Spreadsheet

  • Weekly Client and IBM PMO call on Tuesdays - provide updated status chart and present

  • Weekly Client and IBM Executive call on Wednesdays - provide updated status charts and present on call

  • Assist SMEs in ensuring documents are "client ready" - internal info removed, headings clear, etc. Sometimes help pull excerpts from existing ITSS, Service Framework, etc.

  • Schedule internal technical discussions as needed to resolve issues, clarify ownership between teams and figure out what to present to client


  • Excellent Client Facing skills (proven experience working directly with external clients)

  • Ability to communicate clearly to Execs, architects, SMEs, etc- most experienced PMs should have this :)

  • Solid PM skills (managing complex projects)

  • Some Security and Compliance skills needed to understand context of 400+ controls required by banks

  • If they have managed audits and have more in-depth compliance skills that would be really beneficial!

  • High level Cloud technical knowledge is needed to understand context. If they have more in depth cloud knowledge it would be really helpful

Required Technical and Professional Expertise

  • 3+ years' experience with FedRAMP & NIST 800 series standards (specifically 800-53)

  • Experience working in a change-controlled environment

  • Experience in risk assessment processes, policy development, proposals, work statements, product evaluations and delivery of technology

  • Ability to understand enterprise business computing operations/requirements - particularly Cloud

  • Ability to stand firm on issues yet be flexible and creative when working with customers to find effective solutions

  • Ability to understand and interpret laws and regulatory requirements related to information protection, and develop and implement appropriate processes to achieve and maintain compliance and reduce risk

Preferred Technical and Professional Expertise

  • Working in a NIST 800-53 series environment with revisions 4 or 5

  • Experience working with security standards related to ISO, SOC, HIPAA, PCI P-ATO, FFIEC, HIPAA, GDPR, SOC 2 and/or PCI

  • Experience administering internet facing systems

  • Diagnosing the root cause of problems and propose solutions for issues such as failed patches, tooling, system test false positives and/or authentication

  • Expertise in system configuration - especially privilege control (for example sudoer configuration) and system level firewall (iptables, etc.)

  • Possess an understanding of basic networking concepts: ipsec tunnels, firewalls, routers, public and private addressing

  • Experience with operations of data centers or Cloud , and networking security (including security systems such as firewalls, intrusion detection, vulnerability scanning, OS patching, health checking, etc.)

  • Experience with container based architectures and implementations such as kubernetes, docker, etc.

  • None

About Business UnitDigitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.