Allergan Customer Experience Representative I - Facial in Austin, Texas
AbbVie (NYSE:ABBV) is a global, research-driven biopharmaceutical company committed to developing innovative advanced therapies for some of the world’s most complex and critical conditions. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to markedly improve treatments across four primary therapeutic areas: immunology, oncology, virology and neuroscience. In more than 75 countries, AbbVie employees are working every day to advance health solutions for people around the world. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie at https://twitter.com/abbvie on Twitter, Facebook at https://www.facebook.com/AbbVieCareers/ or LinkedIn at https://www.linkedin.com/company/abbvie/jobs .
Envision working with energetic colleagues andinspirational leaders. Now, place yourself in that mix; leading discussions,asking the right questions and driving results.All while wearing jeans to work!
Customer Experience RepresentativeI - Facial
WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:
“Our team is a fast paced team who wants tocreate a memorable customer experience by providing excellent service to ourinternal and external customers. If you are someone who likes to be ateam player working with a dynamic company, please join us as a CustomerExperience Rep I.”
YOU ARE more than just a title, YOU ARE…
A Mover and Shaker – You arethe first line representative responsible for handling inbound/outboundcall inquiries (80-100 calls/day), processing transactions, and act as asubject matter expert.
A Critical Thinker – Youare responsible for fax and/or email order processing andresolution of issues that may prevent orders from shipping.
A Relationship Builder – You fosterthe growth of a strong customer base through creating positive interactions.
Handle a high volume of calls (80-100/day). Product orders; order status;product returns; returns for credit; delivery status
Build bridges. Partnerwith Sales Representatives and clients to provide exceptional customerexperience within designated Service Levels to complete order transactions andother informational follow up
Provide white glove customer service. Provideour customers with a seamless, positive experience no matter the need.
Atleast five (1-2) years of customer service experience
Experienceworking with MS Office
Attentionto detail and the ability to multitask
High School Diploma
For this role, we’re looking for a team memberwho is:
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.