Apple Apple Support Communities Senior Moderator in Austin, Texas
Apple Support Communities Senior Moderator
Support and Service
Working knowledge of Apple’s operating systems and Apple hardware
Must be a customer focused person who is self motivated, friendly and has a passion for online communities and social media
Excellent customer interaction skills
Excellent written communication
Excellent communication and interpersonal skills
Efficient, self-directed and detail-oriented work habits
Familiarity with basic web technologies a plus
Education & Experience
Normally requires BS degree plus 1-3 years experience in a customer service/support environment or equivalent experience.
- Requires excellent communication skills, both written and verbal. Must be able to relate and communicate to all types of customers, stakeholders and situations. Requires excellent organizational skills as well a strong technical aptitude. Position will require working weekends and non-standard hours.
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