Aftermath Services Associate Client Service Representative - Aurora, IL in Aurora, Illinois
Position Title: Associate Client Service Representative
Location: Aurora, IL
Aftermath Services is the premier provider of trauma cleaning, biohazard remediation, and viricidal disinfection. For almost 25 years, we have provided professional and compassionate services to families, communities, and businesses after traumatic events. We believe that our customers deserve the highest quality service while being treated with dignity and respect.
The Associate Client Service Representative will facilitate in verifying active homeowners policies, filing homeowners claims, data entry, and Business-to-Business collections. The Associate Client Service Representative has the potential to be promoted to a full Client Service Representative within 3-9 months.
Verifying policies and filing insurance claims; and when necessary, negotiating with insurance adjusters.
Data entry, including but not limited to, updating current jobs with insurance related information (Claims and Policy info), inputting data into the Xactimate system, and sending out insurance packets.
Manage Business to Business (B2B) collections, following up on current invoices, and verifying payment status.
Confirm payment arrangements with customer before a job is completed.
Manage assigned accounts with timely, accurate, and complete notes, good communication and follow-through.
Familiarity with details of jobs signed off, pending jobs, and scheduled jobs by referencing the portal and frequent communication with Client Managers and Client Service Representatives.
High School Diploma or GED required
2-5 years of experience in Accounts Receivable/Collections preferred
Experience working with homeowners insurance policies preferred
Strong written and oral communication skills
Professional, with a positive attitude
Experience working in an office environment with team and individual oriented goals
Intermediate Word and Excel skills
Keyword: Client Service Representative - Collections
From: Aftermath Services