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Comerica Call Center Agent in Auburn Hills, Michigan

Call Center Agent Comerica Oaktec Building (Free Parking) Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday Various shifts available within the hours of operation What we can offer you * Competitive compensation starting at $16.50 * Shift differentials, language premiums and employee incentives * Flexible schedules * Paid Time Off (PTO) * Paid Holidays for Full Time Employees as well as Part Time individuals * Health, Dental, Vision and Life Insurance * Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) * The opportunity for career advancement A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement. Position Responsibilities: * Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution. * Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc. * Assist customers with basic web banking functions, such as unlocking and resetting passwords. * Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals. * Meet or exceed individual productivity and quality assurance objectives. * Able to effectively collaborate within and across teams and departments. * Use problem solving tactics to analyze and troubleshoot customer challenges. Position Qualifications: * High school diploma or general education diploma (GED) * 2 years of Retail, Financial sales or Call Center experience * 2 years of customer service experience * 2 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled