Georgia Employer SR CONTACT CENTER REPRESENTATIVE (REMOTE) in Atlanta, Georgia
100% Remote Customer Service Call Center Career Opportunity at Securian Financial. Monday - Friday, Flexible Daytime Hours available and NO weekends. We offer 100% remote, hybrid and onsite work options based in St. Paul, MN.*Offering $1,000 sign-on bonus.*Are you seeking a rewarding career with opportunity for advancement? Join Securian Financial! We are eager for you to share your customer service experience with us in a SeniorContact Center Representative role. When you're a Securian Financial employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning.Securian Financial, a Fortune 500 Company, has been in business for 140 years and has been named to the Great Place to Work list for the past 5 years!Main responsibilities of this role include:* Provide timely responses to customers, advisors, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards* Process customer requests, bills and accounts, and applications for service, maintenance, and termination* Troubleshoot and resolves customer concernsTo be successful in this role, an ideal candidate must be:* Customer focused, self-motivated, and enjoy working in a busy call center environment* Reliable, trustworthy, and maintains appropriate organizational confidentiality* Ability to effectively manage high call volumes (approximately 50 - 75 calls per day)* Strong computer skills with the ability to navigate multiple software applications, and databases* Strong customer service skills* Ability to work quickly and accurately under pressure to resolve complex customer issues* Must possess effective time management skillsWhat you could expect from us:We're committed to giving back to our community, donating 15,000+ employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company.There's a reason our employees have voted us as a best place to work year after year!In addition:* Generous paid time off. We want you to take time off for whatever matters most to you!* No weekend or late-night hours* Tuition reimbursement program. We value continuous learning at Securian!* Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future* Continuous opportunities for new challenges - 80% of our jobs go to our current employees* Variety of health plan options as well as dental and vision plans* Paid maternity/paternity leavesPhysical job requirements:* Ability to work at least 40 hours per week* Ability to utilize keyboard, mouse and computer for up to 6-8 hours per day* Ability to utilize phone for approximately 6-8 hours per day* Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday* The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*Candidates must reside in Minnesota, North Dakota, South Dakota, Iowa,... For full info follow application link.Securian Financial Group, Inc. considers applicants for all positions without regard to race, color, creed, religion, national origin, sex, gender identity, sexual orientation, genetic information, age, marital or familial status, status with regard to public assistance, disability, or Veteran status. All applicants will be considered solely on the basis of their qualifications.