Georgia Employer SOLUTION ENGINEER, SERVICE CLOUD - RETAIL & CONSUM in Atlanta, Georgia
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsTeam Description:The Service Solution Engineer is responsible for presenting our Service and Support product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.You'll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.Role Description:Evangelize Service Cloud value to customers (including C- level execs and IT) and field teamsAssess business and operations impacted by technologyDeliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicableContribute to development of technical sales strategyConfigure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.Minimum Qualifications:B.S. of Computer Science, Software Engineering or related degreeExperience in Customer Service, Contact Centers, or Field Service industries is a plusUnderstanding of the Salesforce product suite and platformKnowledge of related applications, relational database and web technologyBasic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experiencePast experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutionsSome domestic travel is requiredFor Colorado-based roles: Minimum annual salary of $71,400. You may also be entitled to receivebonus, restricted stock units, and benefits.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via thisPosting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our... For full info follow application link.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.