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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsWhat is a Solution Engineer?Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company's technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.Solution Engineer - Service CloudThe Service Solution Engineer is responsible for presenting our Service and Support product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.You'll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.Your Impact:Evangelize Service Cloud value to customers (including C- level execs and IT) and field teamsAssess business and operations impacted by technologyDeliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicableContribute to development of technical sales strategyConfigure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.Minimum Qualifications:Minimum 3 years of experience with PreSales and Services Industry.B.S. Computer Science, Software Engineering, MIS or equivalent work experienceExperience in Customer Service, Contact Centers, or Field Service industries is a plusUnderstanding of the Salesforce product suite and platformKnowledge of related applications, relational database and web technologyBasic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experiencePast experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems,... For full info follow application and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or