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SAP Senior Support Engineer in Atlanta, Georgia

Requisition ID: 276619

Work Area: Customer Service and Support

Expected Travel: 0 - 30%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T3

Original Posting Date: 01/25/2021

Recruiter Name: J.L. Andal


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Title: Senior Support Engineer

Location: Atlanta, GA

Purpose and Objective:

SAP America, Inc seeks a Senior Support Engineer at our Atlanta, GA location to define customer process model and execute discovery workshop .

Expectations and Tasks:

Design and implement application architecture. Implement, test, train applications and processes. Optimize business processes. Take care of the integration topics like user integration, system integration and process integration; Ensure data consistency, performance and exception management; Define technical architecture, landscape and underlying infrastructure; Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support); Application Lifecycle Management; Setup the project and production landscape; Setup the software logistics, provide user access and introduce security aspects; Setup the migration landscape and migration tools; Implement rules for mapping and technical, rule-based data quality measures; Define the customer target operational model; Design and implement application lifecycle management; and Integrate new business solutions or technical components. 30% travel required.

Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Math, Engineering, or related field of study and 6 year of experience required. The company will also accept a Master's degree and 4 years of experience .

Work Experience:

  • Experience must involve 4 years in the following: Technology Support Service Skill and technical analysis, including Early Watch workload analyses on SAP Systems NetWeaver; Fundamental SAP; Technology experience, including security principals; Root Cause Analysis within both the ABAP and Netweaver/Java stacks; Change Management Framework for SAP Systems E2E200 (Change Management); SAP Deployment Projects support in multinational organizations, including scoping of support plans, packages, and coordination of support activities, from the design phase through the go live and post go live support phases; Managing delivery of Support Services to Business/IT customers; Positioning support methodology and services to new engagement areas for business development; and Functional & Technical implementation and advisory experience in SAP Solution Manager . 30% travel required.

Travel: 30% travel required.

Internal use only: reference code lhrs4262



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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