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Chick-fil-A Lead Analyst, Data Literacy in Atlanta, Georgia


The Lead Analyst, Data Literacy is responsible for the curation, implementation and facilitation of Data Literacy development opportunities for the 250+ member cross-functional Community of Practicing Analysts (COPA). The Lead Analyst, Data Literacy specifically focuses on curating content and development opportunities for the diverse set of data and analytics capabilities and needs among COPA, but will also be expected to provide hands-on analytics support and coaching. With common Data Literacy objectives and skillsets, analysts will be better equipped to optimally apply data, analytics and technology to business problems to generate value for the business. This role reports to the Principal Analytics Lead, Enterprise Analytics.


  • Facilitate a breadth of informational, educational, and social engagements for the more than 200 members of the Community of Practicing Analysts (COPA)

  • Partner with Enterprise Analytics subteams and COPA members to ensure the ongoing success of existing and new analytics user groups across the business

  • Assist analysts with ad hoc analytics needs in support of hands-on learning and development for analysts in their respective lines of business

  • Refine and monitor Data Literacy assessment tools with the goal of aiding analysts in identifying strengths and opportunities for continued development

  • Evaluate Data Literacy development needs of cross-functional analyst groups through audience and stakeholder analysis and create learning objectives and KPIs

  • Effectively partner and collaborate with other groups and departments, including Enterprise Analytics subteams, analyst teams in lines of business, analyst People Leaders and Talent Development

  • Align Data Literacy development needs with new and existing learning platforms and resources to curate structured analyst onboarding and learning paths

  • Lead the development of content, resources and materials through effective collaboration with internal teams and vendor partnerships

  • Partner with appropriate cross-functional teams and vendor partners to deploy trainer, facilitator, logistics and resources

  • Pilot and test content and delivery solutions, integrating changes and updates to continuously improve

  • Provide feedback to facilitators, vendor partners and cross-functional collaborators

  • May advise on vendor selection and vendor contracts when appropriate for outsourced analytics or facilitator needs

  • Identify, measure and report on appropriate metrics related to participation, engagement and content

Minimum Qualifications

  • 3+ years in a data and analytics role, having strong familiarity with a breadth of data and analytics terminology and methodology

  • Strong facilitation skills and ability to effectively capture the attention of small and large audiences (up to 250+)

  • Proficiency in Tableau and Alteryx analytics softwares and SQL programming

  • Working knowledge of Amazon Web Services, with particular familiarity with Redshift and S3

  • Demonstrated ability to quickly acquire new skills with enough proficiency to teach others

  • Demonstrated ability to distill technical concepts to non-technical audiences

  • Experience with blended learning methods and practices

  • Ability to collaborate and interact well with various audiences such as direct work team, program attendees, various Support Center teams and business partners

  • Demonstrated ability to multi-task

  • Expertise in written and verbal communication skills

  • Excellent problem solving, detail orientation and prioritization skills

  • Self-starter / strong initiative

  • Ability to be flexible, adaptable and creative

  • Bachelor’s Degree in field related to data and analytics (B.S. Mathematics, Statistics, Analytics, etc.)

Preferred Qualifications

  • Demonstrated experience with multiple modern business intelligence platforms

  • Experience in Python or R scripting languages

  • Working knowledge of Thoughtspot software

  • Master’s degree in data and analytics or education-related field

  • Experience presenting to senior leaders

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Job FunctionHidden (157580)

Position TypeExperienced Professionals


Requisition ID2020-9080