Trane Technologies Field Service Technician III in Atlanta, Georgia
Field Service Technician III
Atlanta GA 4286 Southmeadow, Atlanta, Georgia, United States
Requisition # 2100680
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AtTrane Technologies® we Challenge Possible. Our brands – includingTrane®andThermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.
We are looking for a Field Service Technician to support our Residential HVAC distribution centers. This role will provide advanced onsite break/fix support (PC’s/Xerox and Zebra Printers/RF Scanner/Vehicle Mounting units/Cisco IP phone systems/RFID Readers). The FST will align business needs to IT hardware and network capabilities. Supporting business/sector-specific infrastructure and hands-on activities of network and server infrastructure. This role will identify opportunities to leverage and improve IT infrastructure, developing improvement recommendations to optimize service delivery.
This will be a general shift role, and hours will be Monday – Friday 8:00 am - 5:00 pm also include supporting planned operation during the weekends remotely.
Location: 4286 Southmeadow East Parkway, Atlanta, GA 30349-7810 USA
The first point of contact on Customer Support/Escalations for all IT issues
Coordinate resolution with appropriate support areas as necessary
Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.
Analyze available metrics, reports, and other information to identify trends and needs.
Implementing quality control tool like Pareto, Gant Chart.
Explore opportunities in the customer support and business processes to help improve customer experience
Comply and track SLA’s to meet business expectations
Responsible for increasing CSI (Customer satisfaction index) score
Participate and support in RIE and VSA events
Responsible for all infrastructure projects like network upgrades, RFID Scanner/Readers, iWarehouse units
Partner with facilities for PLC integration
On-site support for all infrastructure equipment issues, changes, additions, and testing
4+ years of experience with technology support
1+ years of Manufacturing/Distribution IT Support
Strong Troubleshooting skills
Experience supporting Windows 10 environment
Experience working with and keeping different levels of leadership
Experience working directly with customers
Project Management experience desired
Knowledge and understanding of application integration with hardware
Knowledge and understanding of Data Analysis and Scripting
Experience working with Microsoft Office Products
Knowledge and understanding of PLC integration and control systems
Knowledge and understanding of IT hardware and network capabilities
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.