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Trane Technologies Field Service Technician III in Atlanta, Georgia

Field Service Technician III

Atlanta GA 4286 Southmeadow, Atlanta, Georgia, United States

Information Technology

Requisition # 2100680

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AtTrane Technologies® we Challenge Possible. Our brands – includingTrane®andThermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

We are looking for a Field Service Technician to support our Residential HVAC distribution centers. This role will provide advanced onsite break/fix support (PC’s/Xerox and Zebra Printers/RF Scanner/Vehicle Mounting units/Cisco IP phone systems/RFID Readers). The FST will align business needs to IT hardware and network capabilities. Supporting business/sector-specific infrastructure and hands-on activities of network and server infrastructure. This role will identify opportunities to leverage and improve IT infrastructure, developing improvement recommendations to optimize service delivery.

This will be a general shift role, and hours will be Monday – Friday 8:00 am - 5:00 pm also include supporting planned operation during the weekends remotely.

Location: 4286 Southmeadow East Parkway, Atlanta, GA 30349-7810 USA

Primary Responsibilities:

  • The first point of contact on Customer Support/Escalations for all IT issues

  • Coordinate resolution with appropriate support areas as necessary

  • Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.

  • Analyze available metrics, reports, and other information to identify trends and needs.

  • Implementing quality control tool like Pareto, Gant Chart.

  • Explore opportunities in the customer support and business processes to help improve customer experience

  • Comply and track SLA’s to meet business expectations

  • Responsible for increasing CSI (Customer satisfaction index) score

  • Participate and support in RIE and VSA events

  • Responsible for all infrastructure projects like network upgrades, RFID Scanner/Readers, iWarehouse units

  • Partner with facilities for PLC integration

  • On-site support for all infrastructure equipment issues, changes, additions, and testing

Qualifications:

  • 4+ years of experience with technology support

  • 1+ years of Manufacturing/Distribution IT Support

  • Strong Troubleshooting skills

  • Experience supporting Windows 10 environment

  • Experience working with and keeping different levels of leadership

  • Experience working directly with customers

  • Project Management experience desired

  • Knowledge and understanding of application integration with hardware

  • Knowledge and understanding of Data Analysis and Scripting

  • Experience working with Microsoft Office Products

  • Knowledge and understanding of PLC integration and control systems

  • Knowledge and understanding of IT hardware and network capabilities

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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