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Georgia Employer CLIENT RELATIONSHIP MANAGER - 00041826171 in Atlanta, Georgia

BU DescriptionOur Retail, consumer Goods, Travel & Hospitality Business Unit delivering at the intersection of physical, digital and human worlds. Our BU supports worlds largest brands in Retail and Consumer Goods such as Apparel, Specialty stores, Electronics, Food and Beverages. Also supports worlds renowned brands in Travel and Hospitality such as Hotel Chains, Restaurant Chains, Travel Management and Platform organizations. With a large team of dedicated professionals, this practice provides domain-aligned consulting, IT, business process and analytics solutions globallyOpportunityClient Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence.This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.Key ResponsibilitiesManage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitabilityLead the onsite project teams and ensure they understand the client environmentResponsible for Backlog growth - Existing projects Renewals/Extensions of current projects Rate RevisionsDrive RFPs / Proactive bids w.r.to Renewals, Extensions, Application/Project additions, Application rationalization and modernizationBuild senior and strategic relationships through delivery excellenceUnderstand the client environment, issues, and prioritiesServe as the day-to-day point of contact for the clients taking the lead in deliverySupport and drive firm-wide delivery initiatives, as directedMeasuresA CRM shared measures are margin, revenue, client satisfaction, & employee retention.CRM role-specific measures are bid vs did, renewal win rates, & client experience.QualificationsMinimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services/ digital services, offshore/outsourcing industry.Experience managing Client P&L of $15 Million dollars including reporting and metric assessment for the account.Experience in digital services/solutionsVery good understanding of latest top trends and offerings in Travel and Hospitality industriesBS DegreePreferred QualificationsMS or MBA degree preferredStrong background in a project environment and application development.Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environmentMust be detail oriented and able to manage and maintain all facets of complex assignments.Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implicationsDemonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiencesEqual Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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