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Boeing Distribution Services Inc. Customer Account Representative in Asia, China


The Customer Account Representative serves as the point of contact for multiple customers (typically under $5MM), including AOG (Aircraft on Ground) coverage for global customers. Attain or exceed pre-determined monthly/quarterly/annual revenue by maintaining highest quality and service standards. Develop new business through existing or potential customers as prescribed by Boeing Distribution Services

Job Duties and Responsibilities

  • Quotations (in writing) for stock and non-stock items as prescribed by Boeing Distribution Services (may include sourcing and spreadsheet process with Purchasing), for completion of Boeing Distribution Services approved contracts, quote entry and follow-up of quoted items with the customer.

  • Resolves customer claims with functional departments (Accounting, Quality Assurance etc.), RMA handling, determine root cause, recommend and implement corrective actions; support Accounts Receivable with cash collection

  • Pro-actively monitor open order book, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.

  • Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.

  • Influences price, freight, terms, etc. in accordance with guidelines prescribed by Boeing Distribution Services.

  • Supports Boeing Distribution Services by driving revenue through both inbound and outbound calls by utilizing persuasive conversation techniques

  • Collaborates with Purchasing on the inventory purchases to support major customers

  • Other duties and responsibilities as assigned or required

Minimum Qualifications

  • Min 2 to 4 years of experience in customer service, sales roles

  • Experience in the aviation industry would be preferred

  • Diploma in business or related field

  • Ability to read, write and speak English fluently

  • Proficient knowledge in all MS Office (Excel, Word, Powerpoint) applications