Boeing Distribution Services Inc. Customer Account Representative in Asia, China
The Customer Account Representative serves as the point of contact for multiple customers (typically under $5MM), including AOG (Aircraft on Ground) coverage for global customers. Attain or exceed pre-determined monthly/quarterly/annual revenue by maintaining highest quality and service standards. Develop new business through existing or potential customers as prescribed by Boeing Distribution Services
Job Duties and Responsibilities
Quotations (in writing) for stock and non-stock items as prescribed by Boeing Distribution Services (may include sourcing and spreadsheet process with Purchasing), for completion of Boeing Distribution Services approved contracts, quote entry and follow-up of quoted items with the customer.
Resolves customer claims with functional departments (Accounting, Quality Assurance etc.), RMA handling, determine root cause, recommend and implement corrective actions; support Accounts Receivable with cash collection
Pro-actively monitor open order book, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.
Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.
Influences price, freight, terms, etc. in accordance with guidelines prescribed by Boeing Distribution Services.
Supports Boeing Distribution Services by driving revenue through both inbound and outbound calls by utilizing persuasive conversation techniques
Collaborates with Purchasing on the inventory purchases to support major customers
Other duties and responsibilities as assigned or required
Min 2 to 4 years of experience in customer service, sales roles
Experience in the aviation industry would be preferred
Diploma in business or related field
Ability to read, write and speak English fluently
Proficient knowledge in all MS Office (Excel, Word, Powerpoint) applications