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Robert Half International Help Desk Analyst II in Arlington, Texas


Join the team at Robert Half Technology with this Help Desk Analyst Opportunity! We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Service Desk Analyst job is for someone who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end-users. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management, and other processes. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. There is a chance that you could cover alternative shifts when needed. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A company in the Construction/Contractor field is offering a long-term temporary-to-full-time employment opportunity. Located in Arlington, Texas, this Help Desk Analyst II role will be a long-term temporary-to-full-time opening.

What you get to do every day

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Troubleshoot end-user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Provide guidance to Tier 1 support and team members

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • This position must facilitate user account management by closing tickets in a timely manner while upholding customer service standards

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

If interested, please send a copy of your resume to


  • Able to work independently with a minimal amount of oversight

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange, and VMware

  • Working knowledge in one or more programming or scripting language

  • This position will be best given to a person with ITIL certification

  • Ability to handle multiple tasks to prioritize needs and expedite tasks upon request

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Active Directory experience required

  • Microsoft Windows 8 experience required

  • This position will be the best fit for a candidate with technical skills to serve as the escalation point for handling incidents and service requests related to application, operating system, and other service-related problems

  • Excellent written/verbal communication and organizational skills

If interested, please send a copy of your resume to

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $23.75 - $27.50 / Hourly

Location: Arlington, TX

Date Posted: March 26, 2020

Employment Type: Temporary

Job Reference: 04030-0011429417

Staffing Area: Technology u0026 IT