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Thomson Reuters Tax and Accounting Inc. Technical Support Representative in Ann Arbor, Michigan

divJob DescriptionbrDo you thrive in a fast-paced environment where helping the customer is your top priority? spanAre you an upbeat person who loves to troubleshoot and solve problems?/span Your knowledge and experience as a Technical Support Representative will make a difference to accounting professionals around the country. Our Technical Support Representatives are fully responsible for handling phone based and customer facing responsibilities. Phone based duties will primarily entail incoming/ outgoing calls and various call campaigns.buAbout the Role/u/b In this opportunity as a Technical Support Representative, you will: ulliProvide exemplary client support and technical issue resolution via phone and/or email as needed/liliMeet performance objectives in call quality, customer satisfaction surveys, and call handling/liliFacilitate general web-based sessions to aid new customers in implementing CS software/liliCommunicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction/li/ulbuAbout You/u/bYou're a fit for the role of Technical Support Representative if you: ulliHave a HS diploma or GED (required) OR Associates or Bachelor's degree (a plus)/liliMinimum 1 year of customer service experience (preferred)/liliQuick learner with strong research, problem solving, and troubleshooting skills/liliWorking knowledge of PC and Mac operating systems and Microsoft Office applications (preferred)/liliPossess strong communication skills and ability to remain professional in all circumstances/liliThrive in a fast-paced, collaborative, high-pressure environment/liliAbility to work overtime with a varied schedule including evenings and weekends (required)/li/ulbuWhat's in it For You/u/bAt Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:ulliCompensation: Base salary, plus yearly bonus dependent upon your performance/liliLearning Development: On-the-job coaching learning, leadership capability development, Harvard Management courses, key talent programs, tuition reimbursement/liliBenefits: Flexibility, Comprehensive health coverage with benefits that are effective day one/liliPerks: Social events activities, generous vacation package plus 2 paid volunteer workdays a year/li/ulspanDo you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing./spanspanWe are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. /spanl

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