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First Transit, Inc. Operations Manager in Ann Arbor, Michigan

divdivdivOperations Manager spanNOTE: The following position is for proposed new / future business within First Transit. Only candidates meeting the work experience requirements will be considered./spanBecome a part of our First Transit team as an Operations Manager in Ann Arbor, Michigan. This position assists the Manager in supervising daily operations for a paratransit contract. The Operations Manager monitors employee performance, identifies safety issues, and addresses operational needs. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!First Transit is proud to offer:ulliTremendous career advancement opportunities due to a strong presence across North America./liliA comprehensive benefits package with paid holidays vacation, medical, vision, and dental coverage, and 401(k) savings plan./liliA great work environment./li/ulOperations Manager major responsibilities:ulliAssumes first-line supervision of location employees. Ensures company policies and procedures are followed./liliAssists the General Manager in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT state compliance, accounts receivable and accounts payable, recruitment and hiring of location employees./liliEnsures drivers have the daily documentation necessary to complete their routes. Ensures completed charter documentation for processing. Coordinates field trips by the assignment of personnel and vehicles. Ensures vehicles dispatched are in proper working condition and daily DVI (pre and post trip) forms have been submitted./liliCoordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch or Scheduling team./liliDevelops manpower requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions./liliRecommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations/liliCompletes necessary daily and/or weekly reports for company and customer/liliTracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms./liliMonitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations related functions/liliPerforms all other duties as assigned and may assist with other areas based on location needs/li/ulOperations Manager requirements:ulli2 - 4 years passenger transportation management experience required/liliExperience with Trapeze PASS is a plus/liliBachelors degree preferred/liliProven ability to multi-task/li/ulFirst Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, emCanada, and Puerto Rico. /em With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employ