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NANA Regional Corporation Security Command Center Operator in Anchorage, Alaska

Security Command Center Operator

Description

About NMS

Built on aculture of safety and integrity, NMS delivers award-winning, integrated supportservices to a variety of clients in food service, facilities management, campservices, security and hotel management in Alaska and the continental U.S. Weare proud to serve not only our original oilfield clients, but also clientsfrom federal, state and local governments, corporate facilities, healthcareinstitutions, schools and universities, manufacturing centers, and thetransportation and telecommunications industry. Our clients have peace of mindknowing we are committed to delivering best-in-class service, and we bringcreativity, technology and experience to every project. Our mission is toprovide management and support services at a level of quality, value, safetyand expertise beyond our clients’ expectations. At NMS, we expect our employeesto fulfill that mission in every aspect of their work.

Summary

TheSecurity Command Center Operatorwill respond and assist security personnel in reporting emergency andnon-emergency events to the Security Command Center. As a Command CenterOperator, you will be responsible for monitoring multiple security systems toaid in the safety and security of persons and properties. The CommandCenter Operator is required to detect unfavorable situations, dispatch securityofficers, and make proper notifications to the appropriate level of management.

Essential Duties and Responsibilities

  • Reportingand notifications; providing interface during critical and non-criticalemergency events from report to resolution. In addition, providing constantinformation updates wherever applicable in an effort to ensure situation,events, incidents are resolved in an appropriate manner

  • Customerservice; ensure that all forms of communication (email, phone conversation etc)are all done in a courteous and professional manner; serving as an emergencyinformation communications system for a high-profile client.

  • Lifesafety and emergency response; ability to guide and assist clients duringemergency and non-emergency situational phone calls.

  • Otherduties that are pertinent to the department or unit’s success also may beassigned.

  • Thisposition has no supervisory responsibilities but may be assigned Lead Operatorduties and responsibilities as needed.

  • Perform duties consistent with an EmergencyCommand Center (ECC). Knowledge and demonstrated experience in a fast-pacedemergency communications center for emergency and non-emergency related.

Qualifications

Minimum Requirements

  • High school diploma or GED equivalent.

  • At least one (1) year security, military or law enforcement experience.

  • At least one (1) year experience working as a Dispatcher for Emergency Services or other related fields.

  • At least one (1) year experience working with security video surveillance.

  • At least one (1) year experience working with security alarm monitoring.

  • At least one (1) year experience working with security IP Networking.

  • At least one (1) year experience working with security telecommunications systems.

  • FEMA ICS 100, 200, 700, 800 Required.

  • Preferred knowledge and experience with Milestone software.

  • Intermediate communications experience on IP Telephone systems with customers.

  • Ability to pass Federal/State-required training or other qualifications needed for licensing as per contract requirements.

  • Must have intermediate skills in Microsoft Office and other computer software programs having keyboard typing proficiency of a minimum of 30 words per minute (Certified Typing Test Required).

  • Must be able to cooperate and work independently with and/or part of a team with fellow employees, customers and clients.

  • Must be able to make decisions in the moment with little to no supervision.

  • Contract requires employees to speak, understand, read and write English.

  • Must meet and adhere to all safety guidelines and regulations set forth by the company and client.

  • Preferred knowledge and experience with North Slope communications and travel at Prudhoe Bay.

  • Ability to work shift work.

  • Preferred knowledge and experience in a Lead position. Ability to perform Lead Security Command Center Operator duties and responsibilities when required

Working Conditions and Physical Requirements

Weather:Indoor Office Environment

Noiselevel: Low to Moderate

Descriptionof environment: This position is located at the Security Command OperationsCenter. Must be able to frequently walk,sit, stand reach with hands and arms, climb stairs, stoop, kneel andcrouch.

Physicalrequirements: Office clerical: Must beable to lift and move up to 25lbs.

Competencies

  • Customer Service – Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner. Ability to de-escalate highly emotional situations with customers.

  • Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other ideas.

  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; provides instructions to clients on monitoring and alarm control systems offering technical information periodically; demonstrates group presentation skills; participates in meetings.

  • Written Communication – Writes (in electronic format) incident, logs and other reports clearly; able to read and interpret written information.

NMSCore Values

Safetyguides our behavior.

Honestyand integrity govern our activities.

Commitmentsmade will be fulfilled.

Allindividuals are treated with dignity and respect.

Theenvironment will be protected and sustained.

Required Language

EqualOpportunity Employer/Shareholder Preference

NMSis an equal employment opportunity employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity, national origin, disability, veteran protectedstatus or any other characteristic protected by applicable law.NANA grantsemployment preference to shareholders of NANA and their spouses and descendantsto the extent allowed by law.

Itis NMS policy to conduct background checks, drug testing and a physical assessment,as applicable, once an offer has been accepted, in accordance with companyand/or contract requirements.

Accommodation Request

If you are a job seeker with a disability andrequire accessibility assistance or an accommodation to apply for one of ourjobs, please submit a request by telephone or via email. In order toappropriately assist you with an accommodation, we ask that you please specifythe assistance needed in order to access our jobsite and post for a position.The dedicated email and telephonic options are listed below and are reservedonly for individuals with disabilities needing accessibility assistance.

To request an accommodation by telephone,contact us at: 1-800-478-2000

To request an accommodation by email, contactus atrecruiting@nana.com

Job: Security, Intelligence & Defense Analysis

Company: NANA Management Services

Primary Location: US-AK-Anchorage

Shift: Variable

Closing Date (Period for Applying) - External: Apr 25, 2020, 11:59:00 PM

Req ID: DVS00175

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